About Documentation

Foto Baleària

In order to embark you must have boarding cards for both passengers and vehicles. Once your booking is confirmed, you can then print off your outbound and return boarding cards for all passengers and vehicles. You can also receive them in PDF format at the email address given, or otherwise by logging on to the Manage Booking section.

If you have acquired any additional service or promotion on the website, these will be printed on an additional sheet together with your boarding cards, bearing the name of the lead passenger making the booking.

If your booking was made via a travel agency, you can obtain your boarding cards at the Baleària ticket offices or at the agency itself.
You can also receive your boarding cards in advance at the departure port or at the Baleària ticket offices (on the same day or previous days), for your greater convenience.

Lost boarding cards

If you have lost your boarding cards and they were in digital format, you can reprint them. You will otherwise need to go to the ticket office to have them reissued.

Mobile phone boarding card

You can receive your boarding card on your mobile phone, although this service is valid only for certain departures and ports, and provided that you are not required to go to the ticket office to provide proof of any discount or rebate. To make use of this you will need a smartphone configured with an email account, as we will send you the cards containing a QR code by email.