Booking and tickets

We apply these charges to all passengers (except babies) and ticketed vehicles. The CPE charges are the same for all ships and accommodation types, and apply equally to both return and one-way travel. 
The CPE charges form a part of the ticket price and will be subject to the various rebates (Resident, Large Family...). 
Baleària applies the following 'CPE' charges to all its direct sales channels (ticket desks and offices, Contact Centre, website and app). Travel agencies are free to apply their own ticketing charges.

The CPE (or 'Cargo Por Emisión') ticketing charges we apply are:
 

Tickets with an Open fare valid for one year from the date of issue do not have a return date specified. To confirm the return crossing with an Open fare ticket, contact 865 608 423 and give the booking localiser code. The date you choose for the return sailing will in all cases be subject to available capacity. We will hold the price of your booking at the Open fare up until 15 January. Beyond this date you can finalise the return leg by paying the supplement corresponding to the fare increase.

If you have a confirmed booking and there is any change we will inform you by sending an SMS to the mobile phone number which you gave when booking (and which you can alter at any time). In the case of incidents caused by bad weather, you can also access information via the website and the recorded message on the Incident Information Phoneline (865 608 423), as well as the information screens at the ferry terminals.

If you have purchased a ticket with a fare which does not permit cancellation, you can arrange cancellation insurance which will entitle you to a refund of the cost of the ticket (excluding the insurance charge) if for the reasons of force majeure set out in the insurance conditions you are unable to travel. You must arrange the insurance before the booking is confirmed and paid for.
The insurance costs 4% of the ticket price, following application of any charges and rebates, the policy being arranged with the company Europea Seguros de Viaje, to which you should address any ticket reimbursement claims in the event of cancellation.

Insurance also covers the return leg if you have already completed the outbound sailing and any of the circumstances covered arises. The insurance also covers your vehicle in the event of accident or breakdown. Consult the insurance conditions here. See conditions