About documentation

What does the residence discount consist of?

More info

Check-in and embarkation

Before you travel you should make sure you know what documents you need to take with you, how to perform online check-in, the luggage you can carry or the estimated time required prior to embarking. Everything you need before you sail can be found here.

Documentation required

Both when checking in and embarking, you must provide proof of your identity by means of a Spanish ID card, passport or an ID card from your country of origin. The document must be a valid original (if it has expired, it must be accompanied by a photocopy of a valid renewal receipt).

In keeping with the current legislation of Spain, all children must be identified and identifiable by means of an official ID issued by their country of origin or, in the case of children under the age of 14 that have no official ID, they must have a passport or if from Spain, show their “Libro de Familia” (Official booklet acknowledging the child’s birth and parents). Children under the age of 14 must be accompanied by an adult; should said adult not be the child’s parent or legal guardian, said child must travel with written consent from the parent/s or legal guardian, with the accompanying person providing a copy of his/her official ID/passport and the child’s passport.

Baleària, Baleària aims to continue meeting its punctuality targets, and thanks passengers for carrying the required documentation when they check in and embark, in order to ensure that the process runs smoothly.

Documentation for EU citizens resident in the Balearic Islands, Ceuta or Melilla

Baleària’s booking system is fully integrated into the Ministerio de Fomento’s telematic residency certification system, SARA, which allows your residency status to be checked automatically. The check will determine whether or nor you qualify for the resident discount applicable to residents of the Balearic Islands, Ceuta and Melilla. If the check confirms your status as a resident, you can check in online, only needing to produce your original, valid identity document on embarcation: DNI for Spanish citizens over 14 years of age, national identity document or passport for overseas citizens.

If the check is unable to confirm your resident status, you must acquire your boarding pass at the ticket office, in accordance with Royal Decree 1/2014, producing an original and valid certificate of residency for travel purposes (Certificado de Residencia para Viajar). The certificate must follow the model given in Annex I of Royal Decree 1316/2001, amended by Royal Decree 1340/2007*.
You will also be required to produce your original, valid identity document: DNI (National Identity Document) for Spanish citizens over 14 years of age, national identity document or passport for overseas citizens.

Children under the age of 14 who do not have a DNI (National Identity Document) are always required to produce the certificate.
Baleària recommends you obtain and carry your residency certificate with you if you have not previously checked your residency status using the telematic system, if you have recently changed your place of residence, or if the telematic system has been unable to confirm your residency on previous occasions.

* You are reminded that you must present one document per ticket. In accordance with guidelines issued by the Dirección General de la Marina Mercante del Ministerio de Fomento (Directorate-General for Merchant Shipping of the Ministry for Development), shipping companies “must store and keep safe copies of supporting documents supplied as proof of residency”. We therefore request your permission to photocopy or scan the original of your document (you can help us to process your application more quickly by supplying us with a copy of the document).

Documentation for non-EU Balearic Islands, Ceuta or Melilla residents

Long-term or permanent non-EU resident:

- Valid municipal residency certificate (Certificado de Residencia) (Annex I of Royal Decree 1316/2001, modified by Royal Decree 1340/2007), issued by your local authority.

- Valid residency permit

Third-country citizen with resident relatives, as provided in Royal Decree 240/2007

- Valid municipal residency certificate (Certificado de Residencia) issued by the local authority

- Photocopy of the valid EU citizen residency card issued by the Ministry of the Interior for the EU Relative, stating on the reverse the details of the related person, who must be a resident of an EU member.

Documentation for non-EU residents in Formentera on the Ibiza-Formentera route

If you are a non-EU Formentera resident fulfilling the conditions set out in the above section, you will receive the 89% rebate. Non-EU residents in Formentera who do NOT fulfil the conditions set out in the section "Non-EU resident documentation" will obtain a 50% rebate, and must present the following documentation:

If the Foreigner Residency Card STATES the home address on Formentera:

- Photocopy of CURRENTLY VALID Foreigner Identity Card/Residency Permit

If the Foreigner Residency Card DOES NOT STATE the home address on Formentera

- Residency Certificate issued by the Formentera Island Council.* Photocopy of CURRENTLY VALID Foreigner Identity Card/Residency Permit/foreign ID card or passport.

Documentation for Large Families or single- parent families

If you are classified as a large family in the general category or a single-parent families, you are entitled to a 20% rebate on the standard accommodation fare, while special category large families or single-parent families enjoy a 50% discount.

To obtain this benefit you can present the Large Family Entitlement or Single-Parent Family (issued by a Spanish public authority) or the individual ID card for each passenger; in both cases this must be the original, valid documentation. You are also required to present photocopies of the pages of the Large Family Entitlement or Single-Parent Family containing the following details (which must be legible): entitlement category, passenger name, and validity and expiry.

Meanwhile, all passengers must provide proof of identity by means of your Spanish National Identity Card, passport, your ID card from your country of origin or a driving licence. The document must be a valid original (if it has expired, it must be accompanied by a photocopy of a valid renewal receipt).

Documentation to travel to Morocco

In order to travel to Morocco, you will as a general rule need to present your passport and, in some cases, citizens of certain countries need to obtain a Visa.

Passport

The citizens of all countries must present a passport in order to enter Morocco.

Visas

Consult the list of countries not requiring a Visa.

The visa should be obtained by contacting the corresponding Moroccan embassies or consulates. The documentation required to obtain the Visa is:

Visa application (DV32), duly completed
3 photos
Passport, valid for a minimum of 3 months
1 photocopy of the passport
1 photocopy of the residency document
Return ticket booking
Hotel booking or certificate from a travel agency, or an invitation
Countries the citizens of which do NOT require a Visa to travel to the Kingdom of Morocco
Countries the citizens of which do NOT require a Visa to travel to the Kingdom of Morocco

Countries the citizens of which do NOT require a Visa to travel to the Kingdom of Morocco

Algeria	Andorra	Argentina	Australia
Austria	Bahrain	Belgium	Brazil
Bulgaria	Canada	Chile	China
Croatia	Cyprus	Czech Republic	Denmark
Estonia	Finland	France	Germany
Greece	Guinea	Holland	Hong Kong
Hungary	Indonesia	Ireland	Iceland
Italy	Ivory Coast	Japan	Kuwait
Libya	Liechtenstein	Lithuania	Luxembourg
Mali	Malta	Mexico	Monaco
New Zealand	Nigeria	Norway	Oman
Peru	Philippines	Poland	Portugal
Puerto Rico	Qatar	Romania	Saudi Arabia
Senegal	Singapore	Slovakia	Slovenia
South Korea	Spain	Sweden	Switzerland
Tunisoia	Turkey	UAE	United Kingdom
USA	Venezuela

Baleària accepts no liability for the rejection of passengers by the competent authorities. For further information, please contact the embassy or consulates of the Kingdom of Morocco. Nationals of European Union countries may present their ID card rather than a passport in certain circumstances. Date when the list was last updated: January 2008.

Documentation to travel to Algeria

In general when travelling to Algeria it is necessary to present a passport and the appropriate travel visa, in addition to a return ticket. All foreign travellers, except nationals from Arab countries, must present a visa (Please consult your nearest Algerian embassy or consulate).

Passport
In order to enter Algeria all foreign nationals must present a passport with at least six months' validity before expiry date.

Visas
Visas should be obtained directly from the Algerian embassies or consulates in individual countries of origin. In order to be granted a visa the following documentation is necessary:
-   Visa application form, correctly filled in with legible handwriting and signed in duplicate.
-   Two recent identical passport-sized photographs.
-   Travel insurance valid for the entire duration of the stay in Algeria.
-   Foreign residents must show their original residence permit accompanied by a photocopy.
-   Fees must be paid in cash and vary depending on the duration of the stay and the nationality of the applicant. Bank transfers and postal orders are not accepted.

It should be noted that visa applications must be handed in personally or via courier at the visa desk of the Embassy or Consulate.

*Informative note
Spanish citizens are required to pay 60€ for visas with a duration of ninety days or less, and 100€ for visas for stays of over ninety days. The documents specified above must be accompanied by additional documentation depending on the type of visa requested: diplomatic, services, business, work, temporary work, press, tourist, family, cultural, student or transit.

Baleària is not responsible for the non-acceptance of passengers by any Sovereign State. These recommendations are not legally binding as such but merely advisory. The company is not responsible for any damages caused to any persons or belongings as a direct result of ignorance or non-compliance of the recommendation, and in this sense no claims will be covered.

Documentation for other discounts

⦁   With the Youth Card, you’ll get a 20% discount on Standard seats (only on passenger rates; not valid for vehicles).
⦁   If you’re over 60 years old, you’ll get a 20% discount on Standard seats (only on passenger rates; not valid for vehicles).
⦁   With your Eurail/Interail pass, you’ll get a 20% discount on the official passenger rates.

These discounts may not be used with any other advance booking discounts or special offers. Please remember that in order to get the corresponding discount, you must mention it when booking and you’ll have to get your boarding card at the ticket windows (online check-in is not possible) where you’ll need to show proof of discount eligibility (Youth Card, national ID proving you’re over 60 or your Eurail/Interail pass).

Check-in

You can check your booking in online. You can print off your boarding cards when you make the booking (or send them to an email address to print them off later). You can print all the outbound and return cards for all passengers and vehicles (except on the Tangier-Algeciras route). You will not be able to perform online check-in if the booking has not been paid for or if you are required to present any rebate or discount documentation at the ticket office.

You will need to go to the ticket desk if:

⦁   Your booking is subject to a discount for Balearic, Ceuta and Melilla residents. You can check in online provided that your details are registered in the digital system of the Spanish Ministry of Infrastructure; you will otherwise need to go to the ticket desk and show the corresponding documentation.
⦁   In the case of discounts for large families, military personnel, youth cards or those aged over 60. Check the documentation you need to show in the Discounts and Rebates section.
⦁   If you have lost your boarding cards (or did not receive them at your email address)
⦁   If for technical or operational reasons (such as faulty or incomplete printing) the boarding card cannot be electronically validated
⦁   If you have changed your booking, the online boarding card will be cancelled.

It should be pointed out that boarding cards can be received on your mobile, although this service is valid only for certain departures and ports, and provided that you do not need to go to the ticket desk to provide proof of any discount or rebate. To make use of this you will need a smartphone configured with an email account, as we will send you the cards containing a QR code by email.

Luggage

With regard to luggage, you should bear in mind that you do not need to check in either suitcases or hand luggage. If you are travelling with your own vehicle, your luggage will be left in your car.If you go without a vehicle, you can carry a maximum luggage you can get on board by yourself, without help and at once.

Once on board you may leave your belongings in the passenger lounge luggage lockers, which will be accessible throughout the crossing.

We recommend that you keep valuables with you. Baleària accepts no responsibility for any possible theft or loss of passengers' luggage or personal effects.

If you need to travel with more than the allowed amount of baggage we offer you the possibility of doing so through the DHL website You must contract this service prior to your departure and directly through the website (it is not done in ticket offices or call centres).

Embarkation

The deadline for embarkation is 60 minutes before the ship departs if travelling without a vehicle, and 90 minutes for those with a vehicle (except on the Valencia-Mostaganem route that the passenger must be at the port 4 hours before the ship leaves). In the case of the Ibiza-Formentera and Ceuta-Algeciras crossings, you can arrive up to 15 minutes before departure, and 30 minutes if travelling with a vehicle. Please be punctual in order to ensure that you will be accepted on board. At those destinations where any ships moor at docks some distance from the ferry terminal (Barcelona and Palma), we offer a free shuttle bus service. In Ibiza the bus service is provided by a private company not associated with Baleària.

If you arrive late for embarkation we cannot guarantee that you your vehicle will be able to board. Please remember that according to our conditions of carriage, passengers who do not embark for any reason not attributable to the company will not be entitled to a refund of the ticket price.

If you have lost your boarding cards before travelling you can print them off again in the case of electronic cards, or will otherwise need to go to the ticket office to have them re-issued.