Pets can only travel in specially prepared cages or carriers, which are available on all Baleària ships. These cages or carriers are installed on the deck, the vehicle hold or other locations on board the ship, in properly ventilated and equipped areas, protected from the rain and cold.If you would like your pet to travel in your own carrier, you should contact a crew member when embarking, for the carrier to be stowed in the appropriate location.
For health and safety reasons pets may under no circumstances travel either inside vehicles parked in the hold or in passenger areas (seating lounges, cabins, restaurant, bar, reception, corridors…).
Pets are under no circumstances allowed out of the cage or carrier during the crossing, and so they cannot walk on the decks, even if leashed and muzzled. Pets can only travel in cages approved by Baleària or in passengers' carriers, and must in all cases be positioned in the location deemed most appropriate by the crew.
If you are travelling on board a high-speed vessel, for reasons of safety you cannot go out onto the deck during the crossing, and you will therefore not be able to visit your pet.
If you are travelling on a ferry, you can visit your pet if the cages are located on a deck accessible to passengers, although we would remind you that you may under no circumstances take your pet out of the cages. There are set times for access to the cage area (displayed at the reception office or desk).On crossings of under 4 hours you may visit your pets on 1 occasion, while on crossings lasting more than 4 hours you may make 2 visits, accompanied in all cases by a sailing attendant or crew member.
In the case of unusual pets, you must take your own cage or carrier, which will be positioned in the same area as the other pets.
It should be noted that Baleària's rules regarding domestic animals on boats are not applicable in the case of assistance dogs accompanying persons with disabilities. Remember that you need to specify this when making the booking.
For this type of booking you should contact the freight department at the port of departure.