Baleària apologizes for the delays during departure by compensating you with a discount between 50% and 100% of the route price for the next trip (double the amount indicated in the current legislation).

To obtain this discount, please fill out the following form, once verified, you will be emailed the corresponding discount voucher that is valid for one (1) year. 


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What if I am not happy with this compensation?

If you are not happy with the compensation, you may place a formal claim with the following form. You will then be reimbursed in cash for the amount you are due, according to the percentage established by law.

Is there a time limit to claim compensation?

You have two (2) month as of the travel date to request compensation or to present a claim. 

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Should you have any doubts, you can contact Customer Service or go to any of our offices.

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We are at your service at the offices you will find at every port where we operate.

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