UPDATE.- 15 MAY 2020 - 11:00

TABLE OF CONTENTS

1. RESERVATIONS AND PASSENGER CUSTOMER SERVICE
2. ROUTE STATUS

BALEARIC ISLANDS
CEUTA AND MELILLA

CANARY ISLANDS
MOROCCO
ALGERIA

3.SAFETY MEASURES

 

RESERVATIONS AND PASSENGER CUSTOMER SERVICE

 
 

 

At Baleària we have implemented special measures at our Call Center to address the current health circumstances with the aim of protecting the health of all our colleagues who work every day to meet your needs. These measures includeenabling a Web Chat for answering urgent questions and opening an email account for matters related to trips in the longer term. The measures aim atallowing our customer service agents, who are now serving you safely from their homes, to be able to respond to your queries more efficiently and quickly. At Baleària, we continue striving to offer you the best service. However, we ask for your patience if you find waiting times to be longer than usual. Thank you very much for your understanding.

We will notify you ofany change in your trip at the telephone number you provided in the reservation. 

 

MORE FLEXIBLE CHANGE AND CANCELLATION POLICY

In response to the current situation caused by COVID-19, we are working to offer the best service to our customers at this time. For this reason, we are offering greater flexibility regarding fares as well as the possibility of requesting a voucher for the amount of your ticket. You can request a voucher by filling out the online form. *Check voucher conditions here.

 

STATUS OF OUR ROUTES

Conditions regarding mobility applicable in phase I of the deescalation, according to the provisions of Order TMA/400/2020 of 9 May. From the outset of the health emergency, Baleària has guaranteed the transport of goods to ensure that the Balearic Islands, Ceuta, Melilla and Canary Islands receive essential products. 

 

BALEARIC ISLANDS

Since 11 May, resident and non-resident passengers, who must be able to justify their need to travel under the terms of Article 7.1 of Royal Decree 463/2020 if the authorities require it, are allowed to board.

 

ROUTE

STATUS

Barcelona - Ciutadella

Passengers with restrictions
Goods

Barcelona - Alcúdia

Passengers with restrictions
Goods

Barcelona - Palma

Passengers with restrictions
Goods