REQUIREMENTS AND CONTROLS REGARDING THE MOVEMENT OF PASSENGERS ON FERRIES
TRAVELLING TO MOROCCO FROM SPAIN
The health conditions for entry into Morocco are:
All passengers over 12 years of age must present the following in order to travel:
- Fill in the health form which can also be found on board the ship.
More information on the Moroccan Ministry of Tourism website.
TRAVELLING TO FRANCE FROM MOROCCO
End of restrictions on travel to France.
As of 1 August 2022, all passengers departing from Nador and arriving in Sète will no longer have to comply with any health requirements.
More detailed information here
TRAVELLING BETWEEN ALGERIA AND SPAIN >.
Those people in possession of a reservation on the Valencia – Mostaganem route who ultimately do not make the trip on the day initially scheduled for reasons beyond the control of the company and make a change or modification to the reservation, will face a penalty of €125 / 17,500DZ in addition to the possible repricing associated with the new characteristics of the reservation.
The penalty can only be paid in the currency in which the reservation was made.
The conditions for entering or leaving Algeria are:
- Minimum check-in time for boarding is 5 hours prior to departure and closes one hour prior to departure with no exceptions.
- As it is an international journey, it is necessary to be in possession of a PASSPORT, as well as the appropriate visas according to the nationality of the passengers.
- Boarding passes CANNOT be issued online, and must be collected solely and exclusively at the Valencia or Mostaganem offices on the day of departure or 72 hours before departure.
TRAVELLING TO SPAIN FROM MOROCCO .
End of restrictions on travel to Spain.
- From 21 October, 2022, there are no longer any health restrictions on entry into Spain from Morocco.
- As it is an international journey, it is necessary to be in possession of a PASSPORT, as well as the appropriate visas according to the nationality of the passengers.
- Boarding passes CANNOT be issued online, and must be collected solely and exclusively at the Baleària ticket offices on the day of departure or 72 hours before departure.
FOR TRAVEL WITHIN SPAIN (BALEARIC ISLANDS, CANARY ISLANDS, CEUTA AND MELILLA)
TRAVELLING WITHIN SPAIN NO EXTRAORDINARY HEALTH CONTROL MEASURES ARE REQUIRED. IT IS NOT NECESSARY TO COMPLETE THE TRAVEL HEALTH FORM.
BOOKINGS WITH PETS
From Melilla* or Ceuta pets must travel according to the following requirements:
- Be microchipped
- Present the certificate for a valid rabies vaccination administered within the last 12 months.
- Present a European pet passport (Regulation (EU) Nº 577/2013), containing identification and vaccination data.
*Melilla to Motril: As of January 11 2022, the non-commercial (pet) movement of dogs, cats and ferrets is prohibited. Until January 11, in the Port of Motril, animal controls will be intensified.
If you are travelling between Morocco or Algeria and Europe, remember that you must meet all the requirements. See regulation 577/2013 here
BOOKINGS AND CUSTOMER SERVICE
- Web chat to respond to your most immediate requests. The opening hours are Monday to Friday from 10am to 2pm and from 4pm to 7pm; Saturdays from 9am to 7pm and Sundays from 10am to 7pm.
- Access the help form on the website to resolve your queries by clicking here.
- Algeria - Mostaganem bookings. New bookings through the website or travel agency. You can change your booking before the border closure at the Mostaganem ticket office (by phone or in person, see the location here)
+213 (0 )45 40 97 88
+213 (0) 45 40 97 89
Baleària is coordinating at all times with the authorities concerned and following their instructions. We will notify you of any change in your trip on the telephone number you provided in the booking.
WE HAVE MADE OUR POLICY ON CHANGES AND CANCELLATIONS MORE FLEXIBLE
Our fares are more flexible! In addition, if the travel restrictions adopted by the government have affected your trip, we will let you change the date of your booking at no extra cost*. If you are still not sure when to travel, you can also leave the date of your booking open and decide at a later date.
* The first two changes carry no penalty.
SECURITY MEASURES
Currently the use of face masks on board our ferriesand fast ferries is not compulsory.
Do you want to change the departure date?
