UPDATE - 01 JUNE 2021

TABLE OF CONTENTS

1. BOOKINGS AND PASSENGER CUSTOMER SERVICE

2. FLEXIBLE FARES

3. ROUTE STATUS

BALEARIC ISLANDS
CEUTA AND MELILLA

CANARY ISLANDS
MOROCCO
ALGERIA

4. REASONS FOR TRAVEL

5. SAFETY MEASURES 

 

BOOKINGS AND PASSENGER CUSTOMER SERVICE

  • Web chat to address your most immediate concerns. Opening hours are Monday to Friday from 10 am to 2 pm and from 4 pm to 7 pm; Saturdays from 9 am to 7 pm and Sundays from 10 am to 7 pm.
  • Access the help form to resolve your queries by clicking here.


mail Baleària is constantly working in coordination with the competent authorities and following their instructions. We will notify you ofany change in your trip at the telephone number you provided in the booking. 

 

MORE FLEXIBLE CHANGE AND CANCELLATION POLICY

Our fares are even more flexible! In addition, if the mobility restrictions adopted by the government have affected your trip, we will let you change the date of your booking at no extra cost*. If you are still not sure when to travel, you can also leave the date of your booking open and decide at a later date.

*The first two changes carry no penalty.

 

STATUS OF OUR ROUTES

enlightened We recommend that all our passengers carry accreditation that justifies their trip in case this is required by the competent authorities.

enlightened If you need more information about mobility in your autonomous community, consult the Official State Gazette for your area.

 

BALEARIC ISLANDS

ROUTE

STATUS

Barcelona - Ciutadella

No restrictions 1

Barcelona - Alcúdia

No restrictions 1

Barcelona - Palma

No restrictions 1

Barcelona - Ibiza

No restrictions 1

Valencia - Palma

No restrictions 1

Valencia - Ibiza

No restrictions 1

Dénia - Ibiza

No restrictions 1

Dénia - Palma

No restrictions 1

Alcúdia - Ciutadella

No restrictions 1

Palma - Ibiza

No restrictions 1

Ibiza - Formentera

No restrictions 1

enlightened1) IMPORTANTE: until 6 June, 2021, to enter the Balearic Islands, a PCR will not be required for persons who have the official document certifying that they have received the full course of vaccination within 8 months prior to travel or at least one dose of the vaccine authorised by the EME against COVID-19 within the previous four months (more than 15 days prior to travel). Those persons who can prove, by means of a medical certificate, that they have suffered from the disease less than 6 months ago will also be able to travel.

Nor will a PCR or travel motivation be requested from people coming from other autonomous communities with a 14-day cumulative incidence rate of less than 60 cases per 100,000 inhabitants:

  • Community of Valencia
  • Ceuta

 

  • Justified reason for travel: fill in the Health Service web questionnaire at viajarabaleares.ibsalut.es. This can be filled in on arrival on the Islands. Documentation proving the purpose of the trip must also be presented. Voluntarily, a PCR or TMA 72 hours before arrival.
  • Unjustified travel: fill in the Health Service web questionnaire at viajarabaleares.ibsalut.es. Present a PCR or TMA from the preceding 72 hours. If this is not presented, quarantine until it has been carried out by calling INFOCOVID de les Illes Balears (max. 48 hours). If you decline to be tested, quarantine for 10 days.

 

CEUTA

ROUTE

STATUS

Ceuta - Algeciras

Freedom of movement

 

 

MELILLA

ROUTE

STATUS

Melilla - Almeria

Freedom of movement

Melilla - Malaga

Freedom of movement

 

CANARY ISLANDS

ROUTE

STATUS

Huelva - Gran Canaria

Restrictions

Huelva - Tenerife

Restrictions

(1) In accordance with Royal Decree 87/2020, of December 9th, of the President of the Autonomous Community of the Canary Islands, the entry of persons into the territory of the Autonomous Community of the Canary Islands is restricted, except for those movements that are adequately justified in Article of the resolution. As established in Article - Substitution of the entry restriction for the health control: The entry restriction will not apply to those passengers who undergo the healthcare control indicated in the third section. Entry and exit of people is restricted on islands at alert levels 3 and 4. Inter-island travel is permitted outside these scenarios provided that a negative diagnostic test for active infection is presented.

  • Tenerife level 2 is maintained until 3 June, subject to regular reassessments.
  • Gran Canaria level 1 is maintained until 3 June, subject to regular reassessments.
  • Fuerteventura, La Palma and La Gomera: level 1 is maintained up to and including 13 May, subject to regular reassessment.

In accordance with Presidential Decree 11/2020 of December 9th, the measures established in Decree 10/2020 of November 23rd, on the entry and exit of persons from the territory of the Autonomous Community of Andalusia from 00:00 on 10 December, 2020, until 00:00 on 13 May, 2021, shall be extended, with the exception of those movements, duly justified, which occur for any of the reasons set out in Article 6.1.

According to the Order of December 14th, 2020, all persons arriving in the Canary Islands from any of the Spanish Autonomous Communities and Cities, excluding those under six years of age, must have a negative PCR result from a test carried out within 72 hours prior to their arrival in the Canary Islands.

 

MOROCCO

ROUTE

STATUS

Algeciras - Tanger Med

Not Operating for Passengers1
Goods1

Almería - Nador

Not Operating for Passengers2
Goods2

Nador - Sète Not operating

The border closure has been extended until 24:00 on 10 June, 2021.

Travel restrictions to France

Trips to France, especially the Nador-Sete stretch, will be allowed for passengers with French nationality or who present a French Residence document, as long as the trip is duly justified and the passenger has an urgent reason to travel that cannot be postponed (return to their residence, family reason, delivery of goods). The passengers eligible to travel to France are as follows:

  • Passengers with French nationality,
  • Passengers with dual nationality: Moroccan and French,
  • Moroccan passengers with French residence,
  • Passengers who are travelling on a professional stay with a mission order,
  • Passengers with French nationality in international transport,
  • EU citizens can no longer enter or leave unless they can prove their residency in France.

Notwithstanding the above, all passengers over 11 years of age are still required to have a PCR with a maximum of 72 hours prior to departure.

Documents to be completed and submitted.
The documentation provided by each client will be verified and passengers may be asked for documentation to verify the form provided, tax returns, rental receipts, or others.

  • Download here the Travel Declaration for children under 11 years of age
  • Download here the Travel Declaration for children over 11 years of age
  • Download here the Travel Certificate from France to a non-EU country
  • Download here the Travel Certificate to France from a country outside the EU for French and EU nationals
  • Download here the Travel Certificate for urgent reasons to France from a country outside the European zone classified as an infection circulation zone for third country nationals.

Cargo carriers (trailers, vans, etc.):

  • These must belong to an International Transportation Company. 
  • The driver must have a professional identification card and a worker's certificate issued by the company.
  • Third party carriers, other than French or Moroccan, must have express authorisation to travel in Morocco. (Document issued exclusively by the Moroccan authorities).

 

ALGERIA

ROUTE

STATUS

Valencia - Mostaganem

Not operating

 

REASONS FOR WHICH YOU ARE ALLOWED TO TRAVEL

According to RD 926/2020 of 25th October, travel is permitted for the following reasons, as long as they are adequately justified:

a) Attendance at healthcare centres, services and establishments.

b) Compliance with labour, professional, business, institutional or legal obligations.

(c) Attendance at universities, teaching and educational establishments, including pre-primary schools.

d) Return to the place of habitual residence or family home.

e) Support and care for the elderly, minors, dependents, disabled persons or particularly vulnerable persons.

f) Travel to financial and insurance institutions or refuelling stations in neighbouring territories.

g) Actions before public, judicial or notarial bodies that are compulsory or urgent.

h) Renewals of permits and official documentation, as well as other administrative procedures that cannot be postponed.

i) Taking of official examinations or tests that cannot be postponed.

j) Due to force majeure or situations of necessity

k) Any other activity of a similar nature, duly accredited.

 

SAFETY MEASURES

At Baleària we have also implemented safety measures, both on board our ferries and in our terminals, which have allowed us to be the first shipping company in the world to obtain the Global Safe Site Covid-19 label at its highest level (Excellence) from the international certification and inspection body Bureau Veritas. Learn more about these measures here.