Pau Ramis: “I am a reflection of the great people and professionals I have sailed with”
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Pau Ramis: “I am a reflection of the great people and professionals I have sailed with”


 

Pau Ramis began as a deck cadet on our ships almost a decade ago and, after learning and developing professionally across around ten vessels, is now one of the senior officers on one of our busiest passenger routes.

 

 

Q. You started in 2017 as a deck cadet and today you are first officer on the Ramon Llull. What has this journey within Baleària meant to you?

A. It has been a very enriching journey, both personally and professionally. I started out eager to learn and gradually took on more responsibility. Seeing that, through effort and perseverance, I have become a first officer is a great source of satisfaction and also motivates me to keep developing. I like to think that I am a reflection of the people I have sailed with: I have always looked up to colleagues who were outstanding professionals, both captains and officers who had a positive influence on my learning.

 

 

Q. You have worked on several of the company's ferries and fast ferries . What makes the Ramon Llull different from other vessels you have sailed on?
A. It is special because it combines speed and passenger capacity on a very busy route. As a fast ferry, everything happens faster than on a conventional ferry , which requires anticipation, precision and constant coordination during every manoeuvre. Reaction times are shorter, so we need to remain focused and ready at all times to make the best decisions very quickly.

 

 

Q. The Dénia–Formentera route is the most popular in summer. What is it like to carry the responsibility of operating such a busy service?
A. We see it as a commitment to our passengers. We know many of them are starting their holidays here, so we feel responsible for making sure everything goes smoothly. In peak season the pace is intense and the pressure is high, but we turn that into motivation to provide a safe, punctual and high-quality service.

 

 

Q. What advice would you give young people training as deck cadets today about developing professionally in the merchant navy?
A. I think the difference between being a good officer and simply being another officer comes down to motivation and attitude. As a cadet, you need to focus on learning and be willing to do whatever it takes to absorb knowledge. Because one day, when they are alone on the bridge, all they will have is their experience and judgement to make difficult decisions. They should make the most of their time on board and put in the effort needed to gain as much experience as possible. Above all, they should never lose their passion for the sea, because that passion is what keeps you moving forward.

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Anaís Morilla: “We want to make every passenger happy before they even travel”
Historias del mar

Anaís Morilla: “We want to make every passenger happy before they even travel”

  Ibiza is one of our most popular destinations throughout the year. Its port handles hundreds of people and vehicles every day, along with thousands of lane metres of freight from mainland Spain supplying the island's shops and residents.   Being aware of how essential our service is matters just as much as giving passengers the best possible customer care. To talk about this, we interviewed Anaís Morilla, a passenger services agent at Ibiza Botafoc.    Q. Where does your passion for the sea come from? When I was little and spent my holidays with my grandmother in Ibiza, we would sit in the port where the fishing boats used to moor and eat ice cream with her friends and their grandchildren. What wonderful memories and moments!   Q. How would you describe life as a passenger services agent at Ibiza Botafoc? It is a daily challenge to satisfy customers and make them want to come back. It also means knowing how to organise yourself and being prepared because there are always things outside our control. We want to make lots of people happy before they even travel, so they leave with what they expect from the company and always remember us with a smile… I love it when customers arrive asking for me.   Q. How different are operations in the low and high seasons?  Summer is a little more stressful because of the high number of passengers. Both at the ticket desk and in the car park, it is a huge challenge. At the ticket office we do many things at once: customer service, immediate departures, sales, phone enquiries, passenger questions and requests. During boarding, we also try to share plenty of warmth and good humour with passengers, because they are sometimes a little nervous and want to start their trip in the best possible way. Handling an operation with 300 cars bound for Dénia is a major job and takes a huge effort to make sure everything is always a success. Winter is calmer, with fewer tourists and lots of island residents, familiar faces and regular customers… We already know each other and there is trust... those customers are worth their weight in gold!   Q. What is one major lesson you have learned at Baleària? To be patient, to understand passengers and to know that working in a well-established team is the best thing.


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