Shipper's Guide
Balearics
Space booking
- They are usually carried out through the Delegation of the port of origin.
- Written proof of the same is required, by e-mail or fax, with a minimum of 24 hours in advance.
- It is recommended that in high season (from May to August) they be done 72 hours in advance.
- On the Ibiza-Formentera line, the minimum request time is 48 hours.
- The booking team will send you an answer with your locator number or alternative upon your request.
Upon request, we can send you a pro-forma invoice (Consult the e-mail - faxes of the Cargo Department in the branches).
Shipment - documentation
To complete the shipping paperwork and collect boarding passes, the driver is required to be present at our facilities (see map of our facilities at each port) as a minimum with:
- One hour and a half before the official time of departure of the ship.
- On the Ibiza - Formentera line you must arrive 3 hours in advance.
The plate number and the details of the vehicle to be loaded must coincide with that shown on the shipping documents. The customer will have to contribute technical card of the vehicle upon request.
The Personal Identity Card or passport will be requested from the driver and/or operator authorized by the company in order to identify him/her and issue the boarding card.
Boarding passes for both outward and return journeys are personal and non-transferable. Accompanying persons under the age of 18 are not allowed to board.
Refrigeration and handling equipment
Refrigeration equipment must arrive one and a half hours before the official time of departure of the ship, to ensure connection and boarding.
It is essential that the connection cable is provided, and that the equipment is in conditions to be connected.
Vehicles requiring handling, engagement or disengagement should be positioned at the predetermined locations for operation; consult the time and location at the port of origin.
The instructions of both the operations personnel and the vessel must be followed to ensure the embarkation of their vehicles.
If you do not follow these instructions, we cannot guarantee the shipment of your vehicles. Likewise, if you have not completed the formalities of disembarkation or show up at the quay, half an hour before the official departure of the vessel, if you have not completed the disembarkation or show up at the quay formalities, Baleària may use the space of your vehicle on the vessel otherwise.
We ask the transporters to be present at the arrival of the ship, in order to REMOVE and BOARD their vehicles, even if they do not travel on the ship.
Access to ships and terminals or areas of operations
Access to Vessels, Terminals, and pre-embarkation, embarkation and disembarkation areas is restricted to persons previously identified in their access controls.
The Port Authority, State Security Forces and Baleària staff can request your identification in these areas.
The personnel acceding them must carry company identification or have a boarding pass.
At all times they will wear their highly visible PPE (Safety Protective Equipment).
They must circulate or access the areas delimited and enabled for this purpose, avoiding staying in the areas of operations.
Special embarkation - Customs clearance
Consult special conditions for the transport of live animals or ADR goods. In case your shipment requires customs clearance, prior to shipment, it is necessary to arrange clearance through a Customs Broker.
The documents must be contributed to us with, at least 24 h of anticipation for its notification and documentation before the authorities and the correct lifting of its merchandise.
The Strait of Gibraltar
Space booking
They are generally carried out through the Algeciras Branch.
Written proof of the same, by e-mail or fax, with a minimum of 2 hours in advance is required.
Our bookings team will send you an answer with your locator number or alternative to your request.
Upon request we can send you a pro-forma invoice (Consult the e-mail - fax of the Cargo Department in Branches).
Show-up - documents
To complete the shipping paperwork and collect boarding passes, the driver is required to be present at our facilities (see map of our facilities at each port) as a minimum with:
- In the port of Algeciras, 2 hours before the departure of the ship, in the rest of ports is enough to arrive 30 minutes earlier.
The plate number and the vehicle details to be loaded must coincide with that shown on the shipping documents. They will have to contribute technical card of the vehicle to requirement of our personnel. The ID card or passport will be requested from the driver and/or operator authorised by the company in order to identify him and issue the boarding card. The boarding cards, both in the outward and in the return trip are personal and non-transferable. Accompanying persons under the age of 18 are not allowed to embark.
Refrigeration and handling equipment
Refrigeration equipment must show up one hour before the official time of departure of the ship at the port of Algeciras, to ensure connection and boarding.
It is essential that the connection cable is provided, and that the equipment is in conditions to be connected.
Vehicles requiring handling, engagement or disengagement should be positioned at the predetermined locations for operation; consult the time and location at the port of origin.
The instructions of both the operations personnel and the vessel must be followed to ensure the embarkation of their vehicles.
If these instructions are not followed, we cannot guarantee the shipment of your vehicles.
Likewise, half an hour before the official departure of the ship, Baleària may use the space of your vehicle on the ship if you have not completed the formalities or show up on the dock.
We ask carriers to be present at the arrival of the ship, in order to REMOVE and BOARD their vehicles, even if they do not travel on the ship.
Access to ships and terminals or operations areas.
Access to Vessels, Terminals, and pre-embarkation, embarkation and disembarkation areas is restricted to persons previously identified at the access controls.
The Port Authority, State Security Forces and Baleària staff can request identification in these areas.
The personnel who access them must carry company identification or have a boarding pass.
At all times they shall wear your PPE (Highly Visible Security Protective Equipment).
They must circulate or access the areas delimited and enabled for this purpose, avoiding being present in the operations areas.
Special shipments - Customs clearance
See special conditions for the transport of live animals or ADR goods.
Shipments in the South - Strait sector always require Customs clearance prior to embarkation, in order to check the letter of embarkation / disembarkation, and streamline the release of goods and departure of vehicles formalities.
In the port of Algeciras the documentation of the clearance office must be processed at least one hour in advance and presented to the staff of Baleària.
In Ceuta, the carrier/driver must provide the dispatch documentation at the time of embarkation, its conformity being checked by Baleària personnel prior to embarkation.
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