PRIVACY POLICY

Table of contents:

  1. About Baleària
  2. General statement
  3. Baleària's processing of your personal data
    1. Introduction
    2. Booking of tickets and other services
    3. Profile registration and account management
    4. Personalisation of your account
    5. Customer service
    6. Marketing
    7. On-board WiFi
  4. Justification for the disclosure of personal data
  5. Cookies and similar technologies
  6. Your rights
  7. Transfer of personal data to other countries
  8. Third-party privacy policies
  9. Changes and amendments to the Policy
  10. Jurisdiction and applicable law
  11. Contact

 

1. About Baleària

BALEÀRIA EUROLÍNEAS MARÍTIMAS S.A. ("Baleària") is a Spanish company registered in the Commercial Registry of Alicante volume 2,133 of book or folio 143, section 8, page A-48549 y with company number: tax ID A53293213.As a maritime company, we offer routes in Europe, North Africa and the Caribbean.In addition to booking your tickets, we also help you plan your trips, through the services provided on our website, with selected partners. Whether you've booked a reservation with us or not, you might choose to create a profile and register as a member of our member club, to be able to enjoy the advantages of our products and services.

When you use our website, our mobile application or our other digital services, we collect, use and process your personal data. The protection and confidentiality of this information is important to us, and we are determined to protect it.

This privacy Policy contains the way your personal data are processed and the personal data categories involved in these processing activities, in addition to their purpose and legal basis. We also explain when and why we share your personal data with third parties.

In the privacy Policy, we also inform you of your rights in relation to our processing of your personal data, as well as any transfer we carry out of them.

 

2.General statement regarding the applicability of the Privacy policy

This privacy policy applies to our collection, use and processing of your personal data. Each time you use our services, whether as a customer or potential customer, we collect, use and process your personal information.This includes cases where you use our websites or mobile applications, book a trip with us or other services, whether you do so yourself or through third parties (e.g., travel agencies or other aggregators), or you communicate with us by telephone, email, social networks or other similar media.

 

Keep in mind, the present policy will not apply when you interact and/or communicate with other service providers.In this case, you have the right to contact the provider in question to receive information about the collection, use, processing and protection of your personal data. However, your personal data, sent our received by us as part of our service and related to interactions with any of these service providers, are regulated by this privacy Policy.

 

Baleària is responsible for "controlling" the processing of personal information as established in this privacy Policy. This means that Baleària is responsible for defining the purpose of the processing of your personal data, as well as compliance with data protection legislation.If you want, you can find our address or contact data at the end of the privacy Policy.

 

3. Baleària's processing of your personal data

3.1 Introduction

This privacy Policy explains how we collect, use and disclose your personal data when you use our service or interact with us in any way, as described below.It explains the way we process your personal data and the personal data categories involved in these activities, in addition to their purpose and legal basis.

 

3.2 Booking of tickets and other services

When you book a trip or purchase other Baleària products or services, you are asked to provide such information as your name, telephone number, email address, payment information and member number, where applicable, if you have a profile registered with us.Depending on the specific details of your reservation, it is possible we will ask you to provide additional information such as, for example, your passport number, date of birth, etc. In addition, when you request any kind of special assistance, such as a specific diet or wheelchair service, you must provide confidential information such as your state of health.

 

When you change your reservation or request some other kind of help, we process all the collected information mentioned.We will use your name, as well as your contact information, to keep you informed concerning your reservations.This includes, for example, sending reminders via WhatsApp, SMS or email regarding your trip, as well as notifications concerning any change such as cancellations or delays in boarding. The purpose of these processing activities is to provide you with the products and services you have booked.

 

You must also provide your payment information (e.g., card number and expiration date), as well as other personal data to complete your payment. We share this information, in particular, your name, address, email address and IP address, with our payment services providers, in order to receive your payment and complete your reservation. If you request a reimbursement of the payment, these data will also be processed.

 

In compliance with our legal obligations, we may disclose your personal data to, for example, your card issuer, port security or the police. To this end, it is possible that we process them including your name, address, email address, IP address, payment data and your passport information.

 

The information you provided to make the reservation, as well as the management of the reservation, will be stored for up to 10 years, until it is no longer necessary to defend and protect Baleària's interests.

 

The legal basis for the processing of your data, as described in this section, consists in your acceptance of the Terms and Conditions according to which you book your reservation, as well as our legitimate interest in the operation of our business, or what is necessary to comply with our legal obligations.

 

3.3 Registration of a profile and account management

We encourage you to register your profile with Baleària. This will improve and simplify the booking process and enable us to send you relevant communications both on the webpage and through other channels. It will also allow you to indicate which communication method you prefer we use with you. This also enables us to send you relevant information both on the webpage and through other channels With this in mind, we collect your personal data such as, for example, your email, address, gender or mobile telephone number, in addition to other information we request but you are free to decide whether to provide or not. Later, you will be given a custom user account on our website or mobile application, which you can access from your computer or other devices.At any time, you can manage your personal account if you login with your email and password.

 

If you request it, we will delete the data from your profile.You can make the request to delete your personal data from your account page, which you can access when logging in. If you are interested, you can find more information about your rights in section 6.

 

The legal basis for the processing of your data, as described in this section, consists of your acceptance of the Terms and Conditions according to which you book your reservation, as well as acceptance of the Terms and Conditions for the registration of your profile, and our legitimate interest in operating and managing our business.

 

3.4 Personalisation of your account

Baleària aims to offer more personalised and simple services and information.We want your experience with us to be adapted to your personal preferences and needs.For this, we use data about how you use our digital services (web, e-mail, applications, etc.) and combine them with other data we have about you to identify the information you'd like to receive, how you prefer we communicate with you, which channels you prefer we use, how frequently you want us to contact you, etc.

 

When starting a new reservation, we can, depending on your previous bookings, fill in part of the information on the current reservation form. This information is obtained from previous booking processes.This includes, for example, the departure port you searched for or the port where you travelled from, your name and your contact information.The purpose of this processing is to simplify your booking process and save you time and effort.

 

If you want, you can cancel the personalisation option by disabling the option "Automatic use of data" on your account page. This stops our profile preparation/data personalisation processes and deletes the data that are only necessary for this type of processing.

 

The legal basis for the processing of your data, as described in this section, consists of your acceptance of the Terms and Conditions according to which you book your reservation, as well as acceptance of the Terms and Conditions for the registration of your profile, and our legitimate interest in operating and managing our business.

 

3.5 Customer service

Baleària has various forms of customer service to help you.To be able to provide you with customer service, we process your personal data to identify you and help you the best we can.If you want, you can open a LiveChat on our website, send a questionnaire or also contact us by telephone, email or post, or via social networks.When you communicate with us by any of these means, we will help resolve any questions, queries or comments about our services. Depending on your question, query or comment, we might request you provide additional personal data such as, for example, your credit card number or your member number.

 

When you contact customer service, we analyse the content of our communication with you such as, for example, the recording of your conversation for managing your complaint. This is carried out to control the quality of the service we provide you.With this aim, we process your personal data such as your name, contact information and member number.

 

It is possible that, to maintain our level of service, we verify data related to our websites and mobile applications when an error occurs or when a change is made in our system, which entails the processing of your personal data. This allows us to debug (remove technical errors) our systems, in order to correctly show any change made by you or us that is relevant to you, as well as to ensure the proper functioning of these websites and mobile applications.

 

We also prepare reports and statistics obtained from the analysis of the data you provide us with, such as your name, contact data or member number.The aim is to improve our service and offer you a better user experience the next time you use our services.

 

If we detect irregular activities in your account, we will take the necessary steps.This could include the processing of your personal data.

 

The information you provided to make the reservation, as well as the management of the reservation, will be stored for up to 10 years, until it is no longer necessary to defend and protect Baleària's interests.

 

The legal basis for the processing of your data, as described in this section, consists in your acceptance of the Terms and Conditions according to which you book your reservation, as well as our legitimate interests in the operation of our business, or what is necessary to comply with our legal obligations.

 

3.6 Marketing

With the aim of helping you to make the most of the offers we provide, we will send you an email or contact you in some other way regarding different activities and offers, which might include press releases, unique offers based on your preferences, or information about other special or seasonal offers. To this end, we will process your email address, booking history and your participation in the campaign.

 

We might also send you offers related to your upcoming trips via email; for this, we will process your email address and booking history.In addition, we will also send you an email reminding you that you have not completed your reservation, and we will provide you easy access to this incomplete booking process.For this, we will process your email address, as well data about your behaviour on the website in relation to the not completed booking process.

 

Baleària strives to offer as personalised a service as possible on different digital channels.If you have visited our website, we can show you relevant offers on other digital media based on the clicks you make on our website.To this end, we process your IP anonymously in cookies. When you visit our website without logging on to your user account, we use your online behaviour to offer you relevant offers through our Internet portals, email campaigns or other digital media. When you log on to your user account, we use the data you registered with us, including the reservation and history of participation in the campaign, online behaviour and other data, in order to offer you information adapted to your interests as much as possible.

 

With the aim of improving our communications with you, we also conduct market studies, which may be carried out using your personal data to connect several data sets.The personal data in analytic data sets are always deleted after the analysis.

 

If you want, you can erase your personal data used for marketing purposes by deleting your profile on the account page.Anonymous format user cookies cannot be associated with a specific person. Still, you can delete them yourself or they will be erased according to established industry practices. See chapter 5 of the privacy Policy.

 

The legal basis for the processing of your personal data is your consent, as well as our legitimate interest in operating and improving our business.You can manage your consent of this processing when you register your profile with us or, later, at any time if you go to your user account settings. Keep in mind, the cancellation of any type of consent does not affect the legality of the processing that occurred according to the previously granted consent.

 

3.7 WiFi access on board our vessels

If you want, we can provide you with WiFi access on board a Baleària vessel so that, as a passenger, you can connect to the Internet with a computer or other device.For this, you'll need to access the vessel's open network. We can also offer you entertainment options, through our on-board WiFi service (for example, your choice of movies).To this end, we process your personal data to be able to identify you and your device.If you decide to opt for any on-board entertainment option via our WiFi service, we will request your credit card information.

 

Your purchases will be saved for a maximum of 10 days; if you request it, we will delete the other information you provided.

 

The legal basis for processing your personal data related to the use of our WiFi services is your consent.

 

4.Justification for the disclosure of personal data by Baleària

We do not sell your personal data for marketing purposes to other companies.We only share your personal data:

 

  • if part of your reservation includes a service provided by a third party, we could possibly share these personal data with these parties;
  • with our third-party service providers, which carry out operations or work on our behalf and according to our instructions as data processors, for the purposes indicated the privacy Policy.
  • to protect and defend Baleària (which includes the implementation of the applicable Terms and Conditions; or
  • to the authorities or governments when required by law, regulations, legal proceedings or an applicable governmental request.

We may also share your collected data with our business partners or groups of companies with different objectives such as, for example, to improve our service, as well as for system management, statistics, research and analysis.

 

If you do no want us to share your personal data, it is possible we won't be able to provide the service you request, or we will be unable to tell you about other products and services we offer.

 

5. Cookies and similar technologies

When you visit our website or use our mobile applications, we collect certain information through automated means using cookies.Cookies are small text files stored in your device when you visit a website.When you visit a website for the first time, a cookies file is sent to your device that identifies your browser.

 

By using cookies, you help Baleària to improve the functioning of our website. They are important for reducing downloading time and improving the user's experience.Cookies collect information about how visitors use our websites and, consequently, provide us with useful information about how to provide a better customer experience and improve our services.

 

We also use cookies for authentication processes, so that you don't have to provide your credentials each time you visit our website.These cookies are strictly necessary for the proper functioning of the service.If you set the technical settings of your browser, you can prevent the storing and access of cookies on your device.However, keep in mind, if you disable the cookies, it is possible you may not be able to use our website services or our mobile applications.

 

Lastly, we use cookies for marketing purposes.Some of Baleària's business partners, which act as intermediaries between us and advertisers, insert cookies on our website. We use these cookies to provide relevant information and personalised advertising offers, measure the effectiveness of our ad campaigns and limit the frequency with which we show each ad.

 

If the settings on your mobile devices allow our mobile applications to collect location information, we collect this information automatically. This privacy Policy governs the way we use this information when we associate it with your personal data.

 

Keep in mind, if you set the privacy settings and security settings on your mobile device, you can manage the way your mobile device shares your location information with us, as well as the way your browser manages cookies and other related technology. Refer to the instructions provided by your browser provider or the manufacturer of your device to learn how to set your settings.

 

In addition to using your browser settings, you can also choose to stop seeing many of our ads.If you see any of the ads that appear on our webpage, you can stop seeing them by clicking on the "X" of the AdChoice blue button located in the upper right corner of the ad.

 

If you want more information about how behavioural advertising works, consult the complete information about cookies and the steps you can take to protect your privacy on the Internet on the page Your Online Choices: http://www.youronlinechoices.com/.

 

6.Your rights

You have the right to access, rectify, alter and remove your personal data in our possession, and to receive a copy of your personal data in a machine-readable structured format. If you have a registered profile, you may at any time update, correct or delete the information you provided us.Any questions about the processing of personal data and access requests must be sent to the point of contact indicated below: info@balearia.com

 

You also have the right to object to the processing of your personal data and, in cases where we have requested your consent to process your data, to withdraw such consent. As we explained above, you also have the right to object to the processing of your personal data in cases where we have a legitimate interest in doing so.These rights may be limited in certain situations.For example, in cases where we are obligated by law to process your data.In cases where we require your personal data to comply with legal or contractual obligations, you must provide the requested information.Otherwise, we will be unable to maintain our contractual relationship or meet our obligations. In all other cases, the provision of the personal data requested is optional.

 

Your personal data will be kept as set out in the different subsections of section 3. If you want, you can delete at any time your user account from our webpage.

 

7.Transfer of personal data to other countries

Your personal data will only be transferred to a third-party country outside the EEA that does not provide adequate protection if they provide appropriate guarantees, for example, through binding legal provisions, through the adhesion to standard contractual clauses of the EU or if the receiving party is certified according to the EU-US Privacy Shield .If you have any question related to this matter, please contact us using the contact information indicated below.

 

Baleària Eurolíneas Marítimas S.A. may disclose collected data with third parties (domestic and/or foreign) with the aim of i) improving or developing our website and mobile application or any equipment related to specific services and ii) to correct the functioning of our website and mobile application and equipment.

 

8.Third-party privacy policies

This privacy Policy only refers to the collection, use and disclosure of personal data by Baleària. It is possible that parties we cooperate with and other websites you can access via this site have their own privacy policies and practices. We recommend you familiarise yourself with the privacy policies provided by third parties before providing them with information or taking advantage of any offer or promotion.While we try to cooperate solely with third parties that share our high standards and same respect for privacy, we are not responsible for the content or privacy practices used by these third parties.

 

9.Changes and amendments to this policy

Baleària may update or modify without prior notification this privacy Policy to reflect new or different privacy practices.

We include a notice on this website and/or will notify you by other means of material changes to this privacy Policy.If you do not agree with any of the amended terms, you must stop using our services and delete their content, if applicable.

 

10.Jurisdiction and applicable law.

This privacy policy, except for the mandatory application of local law, shall be governed and construed according to the laws of Spain and shall be subject to the non-exclusive jurisdiction of the courts of Spain.

 

11. Contact

Please contact us if you have any questions or comments about our privacy practices or privacy Policy.You can contact us online.You can contact us in a letter sent to:

 

BALEÀRIA EUROLÍNEAS MARÍTIMAS S.A.

Estación Marítima S/N – Oficinas Baleària

03700 – Dénia, Alicante

 

For unresolved issues, you can send a complaint to the data protection authorities.The relevant data protection authority is the Spanish data protection authority.

 

Date of entry into force: 10. JUNE, 2020 / last update: 10. JUNE, 2020