TERMS AND CONDITIONS

 

General terms of use of the balearia.com website

Title I: "General provisions and acceptance of the general terms of use of the website". Thank you for choosing to visit us. We want your experience on our website to be as satisfactory as possible.

To access our services, you declare that you are of legal age and have sufficient legal capacity to use our services under the laws of your country.

Accessing and browsing this website, or using its services, implies express and unconditional acceptance of all these General Terms and Conditions, including any Specific Terms established for certain promotions and the Privacy and Cookie Policies, in accordance with current personal data protection legislation. We recommend that you read them carefully to understand which data we collect through our website, the purposes for which we process them and your related rights.

These General and Specific Terms may be amended in whole or in part, or replaced by others, by BALEÀRIA CANARIAS SHIPPING, S.A. (hereinafter "BALEÀRIA") at any time without prior notice. We recommend that you review these terms periodically for any changes, which will be published in this same section.

1. GENERAL INFORMATION

In accordance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the identifying details of the owner of this website are:

• BALEÀRIA CANARIAS SHIPPING, S.A.

• A24997074.

• Vía Estación Marítima, Moll de la Pança s/n – 03700 Denia (Alicante).

• Company registered in the Commercial Registry of BALEÀRIA CANARIAS.

If you have any questions about the procedure to follow, please visit the Help section or call 96-6428600.

BALEÀRIA informs users that it shall not be liable for the terms of sale of tickets purchased in Moroccan dirhams, as such sales are carried out by the companyEUROMAROC DETROIT SARL.

BALEÀRIA informs users that it shall not be liable for the terms of sale of tickets purchased in dinars, as such sales are carried out by the companyMARDMESA BEMARINE SPA.

2. PERMITTED USE

The materials, content and services on this website are intended solely for personal use and under no circumstances for commercial use. The use of any automated system or software to extract data from this website for commercial purposes is prohibited. We reserve the right to take any action we deem appropriate in response to unauthorised use of this website without prior notice. Such action may include cancelling your booking, denying access to our website or initiating legal proceedings.

The user undertakes to make appropriate use of the accessible content, services, applications and tools in accordance with the law, these General Terms of Use and, where applicable, any Specific Terms established for access to certain services and applications, while respecting other users at all times. Accordingly, in the event of any total or partial breach of these General Terms or, where applicable, the Specific Terms of Use, BALEÀRIA reserves the right to deny the user access to this website without prior notice.

3. LINKS TO OTHER WEBSITES

This website may include links or references to other websites, provided solely for the user's convenience. BALEÀRIA CANARIAS SHIPPING, S.A. accepts no liability for the content, advertising or products available on such websites. Unless otherwise stated, BALEÀRIA CANARIAS SHIPPING, S.A. does not endorse the products or services offered on them.

If any user or third party notices that such links or references may contravene the law, morality or public order, or could incite violence or discrimination on grounds of sex, ideology, religion or race, please inform us using the postal address, email address or telephone number given above.

4. LIMITATION OF LIABILITY

This website is provided "as is". BALEÀRIA CANARIAS SHIPPING, S.A. makes every reasonable effort to ensure that the information on this website is accurate and up to date and that the service is fast and reliable. BALEÀRIA CANARIAS SHIPPING, S.A. accepts no liability for loss or damage arising from the use of this website or any other website to which users are directed from it. Nor shall BALEÀRIA CANARIAS SHIPPING, S.A. be liable for any loss or damage arising from the use of information presented on this website or on any other website to which users are directed from it.

Likewise, BALEÀRIA CANARIAS SHIPPING, S.A. does not guarantee uninterrupted access or the correct display, download or usefulness of the elements and information on the website, which may be prevented, hindered or interrupted by factors or circumstances beyond its control, including computer viruses on the Internet.

Accordingly, BALEÀRIA accepts no liability for damage, loss, claims or expenses arising from the following, by way of example and without limitation:

• Interference, interruptions, failures, omissions, delays, blockages or disconnections caused by faults in telecommunications lines or networks or any other cause beyond BALEÀRIA's control.

• Unlawful intrusions using malicious software of any kind or any means of communication, including computer viruses or similar threats.

• Misuse or inappropriate use of the BALEÀRIA website.

• Security or browsing errors caused by browser malfunctions or the use of outdated versions.

• Discrepancies between the electronic and printed versions of information, documentation or other website content.

• Inability to provide the service or allow access for reasons not attributable to BALEÀRIA, including those caused by users, third parties or force majeure.

BALEÀRIA CANARIAS SHIPPING, S.A. shall under no circumstances be liable to users or third parties for acts by third parties unrelated to BALEÀRIA that involve or may involve unfair competition or unlawful advertising, infringement of intellectual or industrial property rights, trade secrets, contractual obligations of any kind, rights to honour, personal or family privacy or one's image, property rights or any other third-party rights in connection with the transmission, dissemination, storage, provision, receipt, acquisition of or access to content.

5. CHANGES TO THIS WEBSITE

We reserve the right to make improvements or changes to information, services, products and other content on this website whenever we deem appropriate and without prior notice.

6. CHANGES TO THE TERMS OF USE

We reserve the right to change, amend, adapt, add or remove parts of these Terms of Use whenever we deem appropriate and without prior notice. Continued use of the website constitutes acceptance of these changes. We therefore recommend that you review the terms periodically for changes, which will be published in this same section.

Title II: "General terms of use of the website".

These General Terms apply both to promotional activities and the provision of information through this website and to the services offered here. They therefore govern both browsing the website and purchasing goods or obtaining services through it. Purchases and services are additionally subject to these General Terms of Use, the applicable general contractual terms and any Specific Terms that may apply.

1. PERSONAL DATA PROTECTION

The full policy concerning the processing of personal data is set out in the Privacy Policy available on this website. It forms an integral part of these General Terms but, for clarity, is provided in a separate document: Privacy Policy.

2. INTELLECTUAL AND INDUSTRIAL PROPERTY

2.1.All content displayed on this website, including in particular designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, drawings and any other signs capable of industrial or commercial use, is protected by intellectual and industrial property rights belonging to BALEÀRIA or to third-party rights holders who have duly authorised its inclusion on this website.

2.2.Under no circumstances shall any licence, waiver, transfer or total or partial assignment of these rights be deemed granted, nor shall any right or expectation of a right be conferred, particularly to alter, exploit, reproduce, distribute or communicate this content to the public, without the prior express authorisation of BALEÀRIA or the relevant rights holders.

2.3. To report possible infringements of intellectual or industrial property rights, or to make comments about any website content, please use the postal or email contact details provided above.

3. BALEÀRIA'S LIABILITY

3.1.BALEÀRIA shall only be liable for damage suffered by users as a result of using this website where that damage is attributable to wilful misconduct by the company.

The user acknowledges and accepts that use of this website and the services offered through it is entirely at their own risk and responsibility.

3.2.As stated in the preceding sections, BALEÀRIA is not liable for damage arising from the following, by way of example and without limitation:

• Interference, interruptions, failures, omissions, delays, blockages or disconnections caused by faults in telecommunications lines or networks or any other cause beyond BALEÀRIA's control.

• Unlawful intrusions using malicious software of any kind or any means of communication, including computer viruses or similar threats.

• Misuse or inappropriate use of the BALEÀRIA website.

• Security or browsing errors caused by browser malfunctions or the use of outdated versions.

• Discrepancies between the electronic and printed versions of information, documentation or other website content.

• Inability to provide the service or allow access for reasons not attributable to BALEÀRIA, including those caused by users, third parties or force majeure.

3.3.As a general rule, BALEÀRIA does not control how users use this website. In particular, BALEÀRIA does not guarantee that users will comply with the law, these General Terms, generally accepted standards of morality and proper conduct or public order, or act diligently and prudently.

3.4.This website may contain links to other websites over which BALEÀRIA has no control and for whose content it assumes no responsibility. BALEÀRIA is likewise not responsible for the technical availability of websites accessed through this website. The user assumes sole responsibility for any loss or damage arising from access to such content, any damage to their computer system caused by material downloaded or otherwise obtained through use of the services, and any loss of data resulting from downloading such material.

BALEÀRIA shall likewise not be liable for loss or damage arising from infringements by users affecting the rights of other users or third parties, including copyright, trademarks, patents, confidential information and any other intellectual or industrial property rights.

4. USER OBLIGATIONS

4.1.The user generally undertakes to comply with these General Terms of Use and any applicable Specific Terms, as well as any special warnings or instructions contained in them or on this website. The user must always act in accordance with the law, accepted standards of conduct and good faith, exercising due care appropriate to the nature of the service and refraining from any use that could prevent, damage or impair the proper operation of the website or the property or rights of BALEÀRIA, its suppliers, other users or any third party.

4.2.In particular, without limiting the general obligation set out above, when using this website or the services offered, the user undertakes to:

• Refrain from any action intended to damage, block, impair, disable or overload the website's functions, tools, content or infrastructure, whether temporarily or permanently, in a manner that prevents normal use.

• If registering, provide accurate personal details and keep them up to date.

• Not enter, store or distribute through or from this website any defamatory, insulting, slanderous, obscene, threatening or xenophobic information or material, or anything that incites violence or discrimination on grounds of race, sex, ideology or religion, or otherwise violates morality, public order, fundamental rights, civil liberties, honour, privacy, image rights or applicable legislation concerning other users or third parties unrelated to BALEÀRIA CANARIAS SHIPPING, S.A.

• Not enter, store or distribute through this website any computer program, data, virus, code, hardware, telecommunications equipment or other electronic or physical instrument or device capable of damaging this website, its services or any equipment, systems or networks belonging to BALEÀRIA, users, BALEÀRIA's suppliers or third parties, or of otherwise interfering with their normal operation.

• Safeguard the "Username" and "Password" provided by BALEÀRIA to access its services; not transfer their use or allow third-party access; and accept responsibility for damage arising from their improper use, including use by third parties of these personal and non-transferable credentials. The user must promptly notify BALEÀRIA of any loss or theft of these credentials or risk of third-party access to the "Username" and/or "Password".

• Not conduct advertising, promotional or commercial activities through this website, nor use its content or information obtained from it to send advertising or direct-sales messages, for other commercial purposes or to collect or store third parties' personal data.

• Not use materials or information contained on this website for unlawful purposes, purposes expressly prohibited by these General Terms of Use or applicable Specific Terms, or purposes contrary to the rights and interests of BALEÀRIA, its users or third parties.

• Not use false identities or impersonate third parties when using this website or its services, including by using another person's passwords or access credentials or by any other means.

• Not destroy, alter, appropriate, disable or damage data, information, programs or electronic documents belonging to BALEÀRIA, its suppliers or third parties.

• Not enter, store or distribute through this website any content that infringes third parties' intellectual or industrial property rights or trade secrets, or any content that the user is not legally entitled to make available to third parties.

4.3. The user shall be liable for damage or loss of any kind suffered by BALEÀRIA or any third party as a result of breaching the obligations imposed by these General Terms of Use, any applicable Specific Terms or the law in connection with access to or use of this website.

4.4. BALEÀRIA will communicate with users using the details provided when they registered on this website.

The user expressly agrees that email is a valid means of sending all communications relating to use of the website and/or the contracting of services offered through it.

5. APPLICABLE LAW AND JURISDICTION

5.1.These Terms shall be governed by Spanish law, which shall also apply to matters of interpretation, validity and performance not expressly covered by this agreement.

Any dispute shall be resolved by the courts with competent jurisdiction.

By accessing this website or becoming a registered user, the user irrevocably consents to the courts having jurisdiction under the applicable rules hearing any legal action arising from or relating to these Terms, their use of the website or their browsing activity.

6. USER-GENERATED CONTENT (UGC) POLICY

1. Use of content:

BALEÀRIA may request permission to use photos and videos tagged on its social media channels or sent directly to it for publication on its website, social media, newsletters or promotional campaigns. Content must relate to BALEÀRIA's services and social media profiles must be public to be considered for selection.

2. Content selection:

Content will be selected if it reflects experiences related to BALEÀRIA, meets the desired quality and aesthetic standards and respects the brand's values. Offensive, violent, discriminatory or inappropriate content will not be accepted. BALEÀRIA is under no obligation to use content, even if it meets these criteria.

3. Grant of rights:

By publishing content with the hashtag #OkBaleària, the user authorises BALEÀRIA to reproduce, communicate to the public and use that content, including any image and/or voice it contains, for promotional, advertising and corporate purposes relating to the brand and its services, on websites, social media and other communication channels operated by BALEÀRIA or its third-party partners.

The user grants BALEÀRIA a non-exclusive, royalty-free, worldwide licence for the time necessary to fulfil these purposes. BALEÀRIA may adapt the content to technical, format or layout requirements without altering its meaning or essential integrity.

The user represents and warrants that they hold the necessary rights and authorisations in respect of the published content and that its use by BALEÀRIA does not infringe any third-party rights.

4. Removal of content:

The user may request the removal of any content at any time by sending an email to[email protected] or to [email protected]

5. Personal data:

Personal data associated with the content will be processed in accordance with Baleària's Privacy Policy, available at the following link:Privacy Policy.

Baleària's official social media profiles:

• Instagram: @baleariaferry

• Facebook: @baleariaferry

• X: @balearia

• Tik Tok: @balearia

Title III: "Terms governing the provision of services between BALEÀRIA and users"

1. GENERAL TERMS AND CONDITIONS OF CONTRACT. PRE-CONTRACTUAL INFORMATION

1.1.These General Terms and Conditions of Contract, together with any applicable Specific Terms, expressly govern the relationship between BALEÀRIA CANARIAS SHIPPING, S.A., whose registered office is at Vía Estación Marítima, Moll de la Pança s/n – 03700 Denia (Alicante), tax identification number A24997074 (hereinafter "BALEÀRIA"), and third parties (hereinafter "users") who contract the services or products offered through this website.

1.2.These General Terms have been drawn up in accordance with Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contract Terms, Royal Legislative Decree 1/2007 of 16 November approving the consolidated General Law for the Protection of Consumers and Users and other supplementary laws, Law 7/1996 on Retail Trade, Royal Decree-Law 14/1999 on Electronic Signatures and all other applicable legislation.

1.3.The use and/or provision of any service offered on this website entails the user's unreserved acceptance of all these General Terms and Conditions of Contract, the General Terms of Use of the website and any Specific Terms applicable to the purchase.

1.4.BALEÀRIA informs users that the steps required to purchase goods or obtain the services offered are those described in these General Terms and any additional steps displayed during browsing. Users declare that they understand and accept these steps as necessary to access the products and services offered on this website.

1.5.All information provided during the contracting process will be stored by BALEÀRIA. On submitting a written request or email, users may request details of their transactions. BALEÀRIA will retain this information only for the periods required by law to address potential liabilities arising from its processing, and only until those liabilities become time-barred. Any changes or corrections to details provided by users while browsing must be made in accordance with the instructions on this website.

1.6.Users contracting services through BALEÀRIA's website declare that they are adults (18 years of age or older). Where a minor contracts a service, parental or guardian authorisation is required to use that service.

2. CONTRACT OF CARRIAGE

2.1Passengers travelling without a vehicle must report for boarding a minimum period before the vessel's departure. This period varies by route; the required check-in times are set out in the table below. If boarding passes have not been obtained within these time limits, the company reserves the right to reallocate the space assigned to the passenger or vehicle.

Departure	Destination	Check-in time with vehicle	Check-in time without vehicle
Arrecife	Cádiz	30 min before departure	35 min before departure
Arrecife	Las Palmas de GC	30 min before departure	35 min before departure
Arrecife	Pto. del Rosario	30 min before departure	35 min before departure
Arrecife	SC de la Palma	30 min before departure	35 min before departure
Arrecife	SC de Tenerife	30 min before departure	35 min before departure
Cádiz	Arrecife	SPC: 2 h · LPA-TCI: 1 h 30 min · ACE: 1 h	SPC: 2 h · LPA-TCI: 1 h 30 min · ACE: 1 h
Cádiz	Las Palmas de GC	SPC: 2 h · LPA-TCI: 1 h 30 min · ACE: 1 h	SPC: 2 h · LPA-TCI: 1 h 30 min · ACE: 1 h
Cádiz	Pto. del Rosario	SPC: 2 h · LPA-TCI: 1 h 30 min · ACE: 1 h	SPC: 2 h · LPA-TCI: 1 h 30 min · ACE: 1 h
Cádiz	SC de la Palma	SPC: 2 h · LPA-TCI: 1 h 30 min · ACE: 1 h	SPC: 2 h · LPA-TCI: 1 h 30 min · ACE: 1 h
Cádiz	SC de Tenerife	SPC: 2 h · LPA-TCI: 1 h 30 min · ACE: 1 h	SPC: 2 h · LPA-TCI: 1 h 30 min · ACE: 1 h
Corralejo	Playa Blanca	25 min before departure	25 min before departure
Las Palmas de GC	Arrecife	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure
Las Palmas de GC	Cádiz	1 h 45 min before departure	1 h 45 min before departure
Las Palmas de GC	Morro Jable	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure
Las Palmas de GC	Pto. del Rosario	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure
Las Palmas de GC	SC de la Palma	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure
Las Palmas de GC	SC de Tenerife	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure
Las Palmas de GC	SS de la Gomera	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure	Fast ferry (with ticket): 40 min before departure Fast ferry (without ticket): 40 min before departure Ferry: 40 min before departure
Los Cristianos	SC de la Palma	30 min before departure	25 min before departure
Los Cristianos	SS de la Gomera	30 min before departure	25 min before departure
Morro Jable	Las Palmas de GC	25 min before departure	30 min before departure
Morro Jable	SC de Tenerife	25 min before departure	30 min before departure
Playa Blanca	Corralejo	25 min before departure	25 min before departure
Pto del Rosario	Arrecife	30 min before departure	35 min before departure
Pto del Rosario	Cádiz	30 min before departure	35 min before departure
Pto del Rosario	Las Palmas de GC	30 min before departure	35 min before departure
Pto del Rosario	SC de la Palma	30 min before departure	35 min before departure
Pto del Rosario	SC de Tenerife	30 min before departure	35 min before departure
SC de la Palma	Arrecife	Fast ferry: 30 min before departure Ferry: 30 min before departure	Fast ferry: 25 min before departure Ferry: 30 min before departure
SC de la Palma	Cádiz	Fast ferry: 30 min before departure Ferry: 30 min before departure	Fast ferry: 25 min before departure Ferry: 30 min before departure
SC de la Palma	Las Palmas de GC	Fast ferry: 30 min before departure Ferry: 30 min before departure	Fast ferry: 25 min before departure Ferry: 30 min before departure
SC de la Palma	Los Cristianos	30 min before departure	25 min before departure
SC de la Palma	Pto. del Rosario	Fast ferry: 30 min before departure Ferry: 30 min before departure	Fast ferry: 25 min before departure Ferry: 30 min before departure
SC de la Palma	SC de Tenerife	Fast ferry: 30 min before departure Ferry: 30 min before departure	Fast ferry: 25 min before departure Ferry: 30 min before departure
SC de la Palma	SS de la Gomera	30 min before departure	25 min before departure
SC de Tenerife	Arrecife	Fast ferry: 45 min before departure Ferry: 45 min before departure	Fast ferry: 35 min before departure Ferry: 35 min before departure
SC de Tenerife	Cádiz	75 min at first port / 1 h 45 min at subsequent ports	75 min at first port / 1 h 45 min at subsequent ports
SC de Tenerife	Las Palmas de GC	Fast ferry: 45 min before departure Ferry: 45 min before departure	Fast ferry: 35 min before departure Ferry: 35 min before departure
SC de Tenerife	Morro Jable	45 min before departure	35 min before departure
SC de Tenerife	Pto. del Rosario	Fast ferry: 45 min before departure Ferry: 45 min before departure	Fast ferry: 35 min before departure Ferry: 35 min before departure
SC de Tenerife	SC de la Palma	Fast ferry: 45 min before departure Ferry: 45 min before departure	Fast ferry: 35 min before departure Ferry: 35 min before departure
SS de la Gomera	Las Palmas de GC	30 min before departure	25 min before departure
SS de la Gomera	Los Cristianos	30 min before departure	25 min before departure
SS de la Gomera	SC de la Palma	30 min before departure	25 min before departure

 

Table. Minimum time before scheduled departure, by route.

 

2.2.This ticket is personal and non-transferable. The registration number of the vehicle to be transported must match that shown on the ticket. Passengers travelling without a vehicle may carry only the luggage they can transport themselves in a single journey from the passenger terminal to their accommodation on board. Passengers with additional luggage must contact a transport company; this service is available on our website. Failure to meet these requirements may result in denied boarding without a refund.

2.3.The company is not liable for theft or loss of passengers' luggage or personal belongings. Passengers are advised to keep valuables with them.

2.4.All claims must be accompanied by the booking documentation in order to be considered. By using the ticket as a travel document, the passenger accepts all the conditions stated on it.

2.5. Where permitted by the purchased fare, customers may amend or cancel their ticket within one (1) year of the purchase date.

2.6.Passengers who do not use their tickets may obtain a refund from the company, provided that the purchased fare permits this and subject to the following conditions:

a) If cancellation takes place within the first 24 hours after the booking was purchased or confirmed and more than 2 hours before departure, 100% of the ticket price will be refunded.

b) If cancellation takes place more than 24 hours after the booking was made and the request is submitted within the 168 hours before the vessel's departure, 10% of the ticket price will be deducted.

c) If cancellation takes place more than 24 hours after the booking was made and the request is submitted between 48 and 24 hours before the vessel's departure, 20% of the ticket price will be deducted.

d) Tickets submitted for cancellation less than 24 hours before the vessel's departure are non-refundable, except as provided in paragraph (a).

2.7.All "mini" fares and offers allow changes to the travel date or time subject to a fee of €20 per booking, plus any increase in fare, provided the change is made at least 2 hours before the originally booked departure date and time. "Full" and "reduced" fares allow changes without the €20 fee, although any fare difference must still be paid, provided the change is made at least 2 hours before the originally booked departure date and time.

2.8.Timetables and itineraries may change due to breakdowns, unforeseen circumstances or force majeure. In such cases, the company will take all measures within its control to inform affected passengers. Where necessary due to these circumstances, the carrier may arrange for another carrier to provide the service or use other vessels.

2.9.If the booked journey does not take place due to breakdown, unforeseen circumstances or force majeure, the company's liability shall be as established in Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004.

2.10.Passengers who fail to board for any reason not attributable to the company are not entitled to a refund of the ticket price.

2.11.OPEN tickets remain valid for 12 months from the date of issue, subject to advance booking of a place. The purchased fare will be maintained until 15 January. After this date, the return journey may be confirmed by paying the applicable supplement resulting from the new year's fare increases.

2.12.Vehicles covered by this ticket are transported in accordance with the applicable legislation and international conventions ratified by Spain.

2.13.Legal actions arising from this ticket on domestic coastal shipping routes shall be subject to the jurisdiction established under the Spanish Civil Procedure Act in force. For international sea transport, jurisdiction shall be determined by the 1974 Athens Convention and/or the instruments amending it.

 

3. SERVICES OFFERED. ACCESS TO SERVICES

3.1.The services offered on the website—publication of information and online ticket sales—are governed both by these General Terms and, in particular, by the Specific Terms established for each service.

3.2.Access to some services offered through the website may require the user to be issued a username and confidential password. The username and password provided by BALEÀRIA identify and authorise the user to access the services and are personal and non-transferable. BALEÀRIA may amend the username and/or password with appropriate prior notice, in which case the previous credentials will cease to be valid.

3.3.All technical equipment and requirements needed to access this website and the services offered are the sole responsibility of the user, as are any expenses or taxes arising from the provision of those services.

3.4.Once access has been obtained, the user must follow all on-screen instructions to use the various services and complete the Specific Terms and other forms established for each service. This entails reading and accepting all conditions set out in the website's General Terms of Use, these General Terms and Conditions of Contract and any applicable Specific Terms.

4. APPLICABLE LAW AND JURISDICTION

4.1 This contract shall be governed by Spanish law, which shall apply to all matters of interpretation, validity and performance not expressly covered by this contract.

Any dispute shall be resolved by the courts with competent jurisdiction.

The user irrevocably consents to the courts having jurisdiction under the applicable rules hearing any legal action arising from or relating to these Terms.

Basic information on personal data protection

Your email address and personal data are processed by BALEÀRIA CANARIAS SHIPPING, S.A. as data controller for the following purposes:

• To provide the contracted services and manage and maintain the business relationship with you as a customer.

• To provide information by electronic means about your requests or contracted services.

• To invoice the contracted services and process the relevant transactions.

• To carry out monitoring and debt collection activities.

• To provide commercial information electronically and carry out marketing activities and campaigns, provided that express consent has been given or that such activities fall within our legitimate interests.

• To send newsletters about BALEÀRIA products and services, provided express consent has been given.

• To conduct and send satisfaction surveys concerning the services provided.

BALEÀRIA CANARIAS SHIPPING, S.A. informs you that you may exercise your rights of access, rectification, erasure, objection, restriction of processing, not to be subject to automated decision-making (including profiling) and data portability under Articles 15 to 22 of the GDPR. You may also withdraw any consent previously given for data processing at any time, without affecting the lawfulness of processing carried out before withdrawal. To exercise these rights, send a request to [email protected] or to Vía Estación Marítima, Moll de la Pança s/n – 03700 Denia (Alicante), providing appropriate identification. In case of reasonable doubt about the applicant's identity, BALEÀRIA CANARIAS SHIPPING, S.A. may request additional information. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that your data are not being processed in accordance with the law. Before lodging a complaint, or to raise any questions about personal data processing, you may contact the data controller at the postal or email addresses provided.

For further information on the processing of your data, please see the Privacy Policy on our website or contact our Data Protection Officer at [email protected].