TERMS AND CONDITIONS

 

General terms of use of the website balearia.com

Title I "General provisions and acceptance of the general terms of use of the portal". Thank you for choosing to visit us. We want your experience on our website to be as satisfactory as possible.

To access our services, you declare that you are of legal age and have sufficient legal capacity to use our services, in accordance with your national law.

Access to and browsing of the website, or the use of its services, imply the express and full acceptance of each and every one of these General Terms and Conditions, including the Specific Terms established for certain promotions, as well as the Privacy and Cookie Policies, in relation to the current regulations on Personal Data Protection. We recommend that you read them carefully to understand what type of data is collected through our website, the purposes for which we process such data and the related rights available to you.

These General and Specific Terms may be amended in whole or in part, or replaced by others, by BALEÀRIA CANARIAS SHIPPING, S.A. (hereinafter BALEÀRIA) at any time without prior notice. We recommend that you review these terms from time to time to check for any possible amendments, which will be published in the same section.

1. GENERAL INFORMATION

In compliance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the identifying details of the owner of this website are:

• BALEÀRIA CANARIAS SHIPPING, S.A.

• A24997074.

• Vía Estación Marítima, Moll de la Pança s/n – 03700 Denia (Alicante).

• Entity registered in the Commercial Registry of BALEÀRIA CANARIAS. 

For any questions regarding the procedure to be followed, please visit the Help section or call 96-6428600.

BALEÀRIA informs users that it shall not be liable for the terms of sale of tickets purchased in Dirhams, since such sales are carried out through the company EUROMAROC DETROIT SARL.

BALEÀRIA informs users that it shall not be liable for the terms of sale of tickets purchased in Dinars, since such sales are carried out through the company MARDMESA BEMARINE SPA.

2. PERMITTED USE

The material, content and services of this website are intended solely for personal use and under no circumstances for commercial use. The use of any automated system or software to extract data from this website for commercial purposes is prohibited. We reserve the right to take any action we deem appropriate in the event of any unauthorised use of this website without prior notice. Such actions may include, among others, cancelling your booking, denying access to our website or initiating legal proceedings.

The user undertakes to make appropriate use of the content, services, applications and tools that are accessible, in accordance with the Law and these General Terms of Use and, where applicable, the Specific Terms that may be established for access to certain services and applications, while at all times respecting the other users thereof. Therefore, in the event of total and/or partial breach by the user of these General Terms and, where applicable, the Specific Terms of use, BALEÀRIA reserves the right to deny access to this website without prior notice to the user.

3. LINKS TO OTHER WEBSITES

This website may include links or references to other websites, which have been provided solely for the user's convenience. BALEÀRIA CANARIAS SHIPPING, S.A. assumes no liability and shall not be responsible in any way for the content, advertising or products available on such websites. Unless otherwise stated, BALEÀRIA CANARIAS SHIPPING, S.A. does not endorse the products or services offered on such websites.

If any user or third party observes that such links or references may be contrary to the law, morality or public order, or may be likely to incite violence or discrimination on grounds of sex, ideology, religion or race, please inform us through the postal, email or telephone contact details indicated above.

4. LIMITED LIABILITY

This website is provided "as is". BALEÀRIA CANARIAS SHIPPING, S.A. makes every reasonable effort to ensure that the information appearing on this website is accurate and up to date, as well as to guarantee a fast and reliable service. BALEÀRIA CANARIAS SHIPPING, S.A. assumes no liability for any loss or damage that may arise from the use of this website or any other website to which the user is directed from this website. BALEÀRIA CANARIAS SHIPPING, S.A. likewise assumes no liability for any loss or damage arising from the use of the information presented on this website or any other website to which the user is directed from this website.

Likewise, BALEÀRIA CANARIAS SHIPPING, S.A. does not guarantee continued access to, or the correct display, download or usefulness of, the elements and information contained on the portal pages, which may be prevented, hindered or interrupted by factors or circumstances beyond its control or outside its will, nor by those caused by the existence of computer viruses on the Internet.

In this regard, BALEÀRIA assumes no liability whatsoever for damages, losses, claims or expenses arising from, by way of example and without limitation:

• Interference, interruptions, failures, omissions, delays, blockages or disconnections caused by errors in telecommunications lines and networks or by any other cause beyond BALEÀRIA's control.

• Unlawful intrusions through the use of malicious programs of any kind and through any means of communication, such as computer viruses or any others.

• Improper or inappropriate use of the BALEÀRIA website.

• Security or browsing errors caused by browser malfunction or by the use of outdated versions.

• Any discrepancies in the information, documentation and/or other content of the website that may exist between the electronic version and the printed version.

• The inability to provide the service or allow access for reasons not attributable to BALEÀRIA, due to the user, third parties or force majeure events.

BALEÀRIA CANARIAS SHIPPING, S.A. is not responsible and shall under no circumstances be liable to users or third parties for acts by any third party outside BALEÀRIA that entail or may entail acts of unfair competition and unlawful advertising, or infringement of intellectual and industrial property rights, trade secrets, contractual commitments of any kind, rights to honour, personal and family privacy and image, property rights or any other rights belonging to a third party by reason of the transmission, dissemination, storage, making available, receipt, obtaining or access to the content.

5. CHANGES TO THIS WEBSITE

We reserve the right to make improvements or changes affecting the information, services, products and other content appearing on this website whenever we deem appropriate and without prior notice.

6. CHANGES TO THE TERMS OF USE

We reserve the right to change, modify, adapt, add or remove parts of these Terms of Use whenever we deem appropriate and without prior notice. Continued use of the website implies your acceptance of these changes to the Terms of Use. We therefore recommend that you review these terms from time to time to check for any possible amendments, which will be published in the same section.

Title II "General terms of use of the portal".

These General Terms shall apply both to the promotional activity and supply of information carried out through this website and to the provision of the services offered on this website, such that they shall govern at all times both simple browsing of the website and the acquisition of goods and/or provision of services within the framework of the website. These latter activities shall also be subject to these General Terms of Use, the applicable general terms and conditions of contract, and any specific terms that may exist.

1. PERSONAL DATA PROTECTION

The entire personal data processing policy is set out in the Privacy Policy contained on this website, which forms an integral part of these General Terms but which, for simplicity, we have placed in a separate document: Privacy Policy.

2. INTELLECTUAL AND INDUSTRIAL PROPERTY

2.1. All content displayed on this website and, in particular, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, drawings or any other signs capable of industrial and commercial use are subject to intellectual and industrial property rights owned by BALEÀRIA or by third-party holders thereof who have duly authorised their inclusion on this website.

2.2. Under no circumstances shall it be understood that any licence is granted or that any waiver, transfer or total or partial assignment of such rights is made, nor shall any right or expectation of right be conferred, particularly regarding the alteration, exploitation, reproduction, distribution or public communication of such content without the prior express authorisation of BALEÀRIA or the corresponding rights holders.

2.3. To make any comment regarding possible infringements of intellectual or industrial property rights, or regarding any of the website content, you may do so through the postal or email addresses indicated above.

3. BALEÀRIA'S LIABILITY.

3.1. BALEÀRIA shall only be liable for damages that the user may suffer as a result of using this website when such damages are attributable to wilful misconduct by this company.

The user acknowledges and accepts that use of this website, as well as the provision of the services offered thereon, is carried out entirely at the user's own risk and responsibility.

3.2. As set out in the preceding sections, BALEÀRIA shall not be liable for any damages that may arise from, by way of example and without limitation:

• Interference, interruptions, failures, omissions, delays, blockages or disconnections caused by errors in telecommunications lines and networks or by any other cause beyond BALEÀRIA's control.

• Unlawful intrusions through the use of malicious programs of any kind and through any means of communication, such as computer viruses or any others.

• Improper or inappropriate use of the BALEÀRIA website.

• Security or browsing errors caused by browser malfunction or by the use of outdated versions.

• Any discrepancies in the information, documentation and/or other content of the website that may exist between the electronic version and the printed version.

• The inability to provide the service or allow access for reasons not attributable to BALEÀRIA, due to the user, third parties or force majeure events.

3.3. Likewise, BALEÀRIA does not, as a general rule, control how users use the website. In particular, BALEÀRIA does not guarantee under any circumstances that users will use the website in accordance with the law, these General Terms, generally accepted morals and good customs, and public order, nor that they will do so diligently and prudently.

3.4. This website may contain links to other websites over which BALEÀRIA has no control and for whose content it is not responsible. Likewise, BALEÀRIA shall not be responsible for the technical availability of the websites accessed by the user through this website. The user assumes, under their sole responsibility, any damages or losses that may arise from accessing such content, as well as any other damage or harm caused to their computer system by any material downloaded or otherwise obtained through the use of the services, or any loss of data resulting from downloading such material.

Likewise, BALEÀRIA shall not be liable for any damages arising from infringements by any user that affect the rights of other users or third parties, including copyright, trademarks, patents, confidential information and any other intellectual or industrial property rights.

4. USER OBLIGATIONS

4.1. In general, the user undertakes to comply with these General Terms of Use and, where applicable, any Specific Terms that may apply, as well as to comply with the special warnings or instructions for use contained therein or on this website, and to act at all times in accordance with the law, good customs and the requirements of good faith, applying the diligence appropriate to the nature of the service used, and refraining from using the website in any way that could prevent, damage or impair its normal operation, or the property or rights of BALEÀRIA, its suppliers, other users or, in general, any third party.

4.2. Specifically, and without this implying any restriction on the obligation assumed by the user in general in accordance with the preceding section, the user undertakes, when using this website and the provision of services, to:

• Not carry out any action intended to damage, block, impair, disable or overload, temporarily or permanently, the functionalities, tools, content and/or infrastructure of the website in such a way as to prevent its normal use.

• If registering, provide truthful data and keep it up to date.

• Not introduce, store or disseminate on or from this Website any information or material that is defamatory, insulting, slanderous, obscene, threatening or xenophobic, incites violence or discrimination on grounds of race, sex, ideology or religion, or in any way undermines morality, public order, fundamental rights, public freedoms, the honour, privacy or image of third parties and, in general, current regulations, whether in relation to other users or third-party companies unrelated to BALEÀRIA CANARIAS SHIPPING, S.A.

• Not introduce, store or disseminate through this website any computer program, data, virus, code, hardware or telecommunications equipment, or any other electronic or physical instrument or device that may cause damage to this website, any of its services, or any equipment, systems or networks of BALEÀRIA, any user, BALEÀRIA's suppliers or, in general, any third party, or that in any other way may cause any type of alteration or prevent their normal operation.

• Properly safeguard the "Username" and "Password" provided by BALEÀRIA to users as identifying and enabling elements for access to the various services offered on this website, undertaking not to transfer their use or allow access to them by third parties, assuming liability for any damages that may arise from their improper use and being responsible for the use of such personal and non-transferable access credentials by third parties. Likewise, the user undertakes to notify BALEÀRIA as quickly as possible of their loss or theft, as well as any risk of access to the "Username" and/or "Password" by a third party.

• Not carry out advertising, promotional or commercial exploitation activities through this website, and not use the content and, in particular, the information obtained through this website to send advertising, send messages for direct sales purposes or for any other commercial purpose, or to collect or store personal data of third parties.

• Not use any of the materials and information contained on this website for unlawful purposes and/or purposes expressly prohibited in these General Terms of Use, or in any specific terms that may be established for certain applications and/or utilities, and that are contrary to the rights and interests of BALEÀRIA, its users and/or third parties.

• Not use false identities or impersonate third parties when using this website or any of the services on this website, including, where applicable, the use of third-party passwords or access credentials or any other means.

• Not destroy, alter, use, render unusable or damage the data, information, programs or electronic documents of BALEÀRIA, its suppliers or third parties;

• Not introduce, store or disseminate through this website any content that infringes the intellectual or industrial property rights or trade secrets of third parties, nor, in general, any content for which, in accordance with the law, the user does not have the right to make it available to third parties.

4.3. The User shall be liable for all damages and losses of any kind that BALEÀRIA or any third party may suffer as a result of breach of any of the obligations to which the User is subject under these “General Terms of Use” and, where applicable, any Specific Terms that may apply, or under the law in relation to access to and/or use of the website.

4.4. Communications from BALEÀRIA to the user shall be made in accordance with the data provided by the user when registering on this website.

The user expressly accepts, for all communications related to the use of this website and/or the contracting of the services offered thereon, the use of email as a valid means for sending such communications.

5. APPLICABLE LAW. SUBMISSION TO JURISDICTION.

5.1. These terms, as well as their provisions, shall be governed by Spanish law, which shall apply to any matters not provided for in this contract regarding interpretation, validity and performance.

Any dispute shall be resolved before the competent Courts and Tribunals.

By merely accessing the website or obtaining the status of registered user, the user irrevocably consents to the competent Courts and Tribunals by default having jurisdiction over any legal action arising from or related to these terms, or to their use of this website or browsing carried out thereon.

6. USER-GENERATED CONTENT (UGC) POLICY

1. Use of content:

BALEÀRIA may request to use photos and videos tagged on its social media channels or sent directly for publication on its website, social media channels, newsletters or promotional campaigns. The content must be related to BALEÀRIA's services, and social profiles must be public in order to be selected.

2. Content selection:

Content will be selected if it reflects experiences related to BALEÀRIA, meets the desired quality and aesthetic standards, and respects the brand's values. Offensive, violent, discriminatory or inappropriate content will not be accepted. BALEÀRIA is not obliged to use the content, even if it meets the criteria.

3. Assignment of rights:

By publishing content accompanied by the hashtag #OkBaleària, the user authorises BALEÀRIA to reproduce, publicly communicate and use such content, including any image and/or voice it may contain, for promotional, advertising and corporate purposes related to the brand and its services, on websites, social media channels and other communication channels owned by BALEÀRIA or by its third-party collaborators.

The user grants BALEÀRIA a non-exclusive, free, worldwide licence for the time necessary for the stated purposes, and BALEÀRIA may adapt the content to technical, format or layout requirements without altering its meaning or essential integrity.

The user declares and warrants that they hold the necessary rights and authorisations over the published content and that its use by BALEÀRIA does not infringe third-party rights.

4. Removal of content:

The user may request the removal of any content at any time by sending an email to [email protected] or to [email protected]

5. Personal data:

The personal data associated with the content will be processed in accordance with Baleària's Privacy Policy, which can be consulted at the following link:Privacy Policy.

Official Baleària social media profiles:

• Instagram: @baleariaferry

• Facebook: @baleariaferry

• X: @balearia

• TikTok: @balearia

Title III "Terms for the provision of services between BALEÀRIA and users"

1. GENERAL TERMS AND CONDITIONS OF CONTRACT. PRE-CONTRACTUAL INFORMATION

1.1. These General Terms and Conditions of Contract, together with any specific terms that may be established, shall expressly govern the relations arising between BALEÀRIA CANARIAS SHIPPING, S.A., with registered address at Vía Estación Marítima, Moll de la Pança s/n – 03700 Denia (Alicante), , , Tax ID No. A24997074 (hereinafter BALEÀRIA), and third parties (hereinafter "users") who contract the provision of services or products offered through this website.

1.2. These General Terms and Conditions have been drawn up in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Terms and Conditions of Contract, , , Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 7/1996 on Retail Trade Regulation, Royal Decree-Law 14/1999 regulating Electronic Signatures, and any other applicable legal provisions.

1.3. The use and/or provision of any of the services on this website implies acceptance as a user, without reservation of any kind, of each and every one of the General Terms and Conditions of Contract, the General Terms of Use of the website and, where applicable, the Specific Terms governing the purchase.

1.4. BALEÀRIA informs users that the procedures for purchasing goods or obtaining the services offered are those described in these General Terms, as well as any other specific procedures indicated on screen during browsing, such that the user declares that they know and accept such procedures as necessary to access the products and services offered on this website.

1.5. All information provided during the contracting process shall be stored by BALEÀRIA so that the user may, upon request made in writing or by email, request information regarding the operations carried out by them. Such information shall be retained by BALEÀRIA only for the legally established periods required to address any possible liabilities arising from the processing of their information and only for the limitation period of such liabilities. Any modification and/or correction of the data provided by users during browsing must be carried out in accordance with the instructions included on this website.

1.6. Users who contract services through this BALEÀRIA website declare that they are of legal age (18 years old). In the case of contracts entered into by minors, authorisation from parents or guardians is required in order to enjoy the contracted service.

2. CONTRACT OF CARRIAGE

2.1 Passengers travelling without a vehicle must arrive for boarding a minimum amount of time before the vessel's departure. These times vary depending on the route; the advance times can be consulted in the table below. If boarding passes have not been obtained beforehand, within these limits, the Company reserves the right to freely dispose of the seat or space assigned to the passenger or vehicle.

Origin	Destination	Advance time with vehicle	Advance time without vehicle
Arrecife	Cádiz	30 min before	35 min before
Arrecife	Las Palmas de GC	30 min before	35 min before
Arrecife	Pto. del Rosario	30 min before	35 min before
Arrecife	SC de la Palma	30 min before	35 min before
Arrecife	SC de Tenerife	30 min before	35 min before
Cádiz	Arrecife	SPC: 2h · LPA-TCI: 1h 30m · ACE: 1h	SPC: 2h · LPA-TCI: 1h 30m · ACE: 1h
Cádiz	Las Palmas de GC	SPC: 2h · LPA-TCI: 1h 30m · ACE: 1h	SPC: 2h · LPA-TCI: 1h 30m · ACE: 1h
Cádiz	Pto. del Rosario	SPC: 2h · LPA-TCI: 1h 30m · ACE: 1h	SPC: 2h · LPA-TCI: 1h 30m · ACE: 1h
Cádiz	SC de la Palma	SPC: 2h · LPA-TCI: 1h 30m · ACE: 1h	SPC: 2h · LPA-TCI: 1h 30m · ACE: 1h
Cádiz	SC de Tenerife	SPC: 2h · LPA-TCI: 1h 30m · ACE: 1h	SPC: 2h · LPA-TCI: 1h 30m · ACE: 1h
Corralejo	Playa Blanca	25 min before	25 min before
Las Palmas de GC	Arrecife	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before
Las Palmas de GC	Cádiz	1h 45m before	1h 45m before
Las Palmas de GC	Morro Jable	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before
Las Palmas de GC	Pto. del Rosario	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before
Las Palmas de GC	SC de la Palma	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before
Las Palmas de GC	SC de Tenerife	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before
Las Palmas de GC	SS de la Gomera	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before	Fast Ferry (with ticket): 40 min before Fast Ferry (without ticket): 40 min before Ferry: 40 min before
Los Cristianos	SC de la Palma	30 min before	25 min before
Los Cristianos	SS de la Gomera	30 min before	25 min before
Morro Jable	Las Palmas de GC	25 min before	30 min before
Morro Jable	SC de Tenerife	25 min before	30 min before
Playa Blanca	Corralejo	25 min before	25 min before
Pto. del Rosario	Arrecife	30 min before	35 min before
Pto. del Rosario	Cádiz	30 min before	35 min before
Pto. del Rosario	Las Palmas de GC	30 min before	35 min before
Pto. del Rosario	SC de la Palma	30 min before	35 min before
Pto. del Rosario	SC de Tenerife	30 min before	35 min before
SC de la Palma	Arrecife	Fast Ferry: 30 min before Ferry: 30 min before	Fast Ferry: 25 min before Ferry: 30 min before
SC de la Palma	Cádiz	Fast Ferry: 30 min before Ferry: 30 min before	Fast Ferry: 25 min before Ferry: 30 min before
SC de la Palma	Las Palmas de GC	Fast Ferry: 30 min before Ferry: 30 min before	Fast Ferry: 25 min before Ferry: 30 min before
SC de la Palma	Los Cristianos	30 min before	25 min before
SC de la Palma	Pto. del Rosario	Fast Ferry: 30 min before Ferry: 30 min before	Fast Ferry: 25 min before Ferry: 30 min before
SC de la Palma	SC de Tenerife	Fast Ferry: 30 min before Ferry: 30 min before	Fast Ferry: 25 min before Ferry: 30 min before
SC de la Palma	SS de la Gomera	30 min before	25 min before
SC de Tenerife	Arrecife	Fast Ferry: 45 min before Ferry: 45 min before	Fast Ferry: 35 min before Ferry: 35 min before
SC de Tenerife	Cádiz	75 min first port / 1h 45m next ports	75 min first port / 1h 45m next ports
SC de Tenerife	Las Palmas de GC	Fast Ferry: 45 min before Ferry: 45 min before	Fast Ferry: 35 min before Ferry: 35 min before
SC de Tenerife	Morro Jable	45 min before	35 min before
SC de Tenerife	Pto. del Rosario	Fast Ferry: 45 min before Ferry: 45 min before	Fast Ferry: 35 min before Ferry: 35 min before
SC de Tenerife	SC de la Palma	Fast Ferry: 45 min before Ferry: 45 min before	Fast Ferry: 35 min before Ferry: 35 min before
SS de la Gomera	Las Palmas de GC	30 min before	25 min before
SS de la Gomera	Los Cristianos	30 min before	25 min before
SS de la Gomera	SC de la Palma	30 min before	25 min before

 

Table. Minimum advance check-in time before departure, by route.

 

2.2. This ticket is personal and non-transferable. The registration number of the vehicle to be transported must be the one shown on the ticket. Passengers travelling without a vehicle on board are entitled to carry the luggage that they can transport themselves in a single trip from the Maritime Station to their accommodation on board the vessel. If they carry more luggage, they must contact a transport company, a service we offer on our website. Failure to comply with these requirements may result in boarding being denied without the possibility of a refund.

2.3. The company accepts no responsibility for possible theft or loss of passengers' luggage or personal belongings. Passengers are advised to keep valuables with them.

2.4. For any claim to be accepted, it must be accompanied by the booking documentation, and all the terms appearing therein shall be deemed accepted by the mere fact that it has been used as a transport document.

2.5. If the contracted fare permits, the customer may make changes to or cancel their ticket within a period of one (1) year from the date of purchase.

2.6. The passenger may obtain a refund of the ticket price from the Company if the ticket is not used, provided that the contracted fare permits it, in accordance with the following conditions:

            a). If the cancellation takes place within the first 24 hours from purchase/booking confirmation, and more than 2 hours remain before departure, 100 percent of the ticket price shall be refunded. 

            b). If the cancellation takes place after 24 hours from the booking being created, and the request is submitted within 168 hours before the vessel's departure, 10 percent of the ticket price shall be deducted. 

            c). If the cancellation takes place after 24 hours from the booking being created, and the request is submitted between 48 hours and 24 hours before the vessel's departure, 20 percent of the ticket price shall be deducted.

            d). Tickets submitted for cancellation less than 24 hours before the vessel's departure shall not be refunded, except as provided in point a).

2.7. All fares and “mini” Offers allow changes to the travel date/time with a penalty of €20/booking plus any fare increase that may apply, provided that the change is made more than 2 hours before the date/time of departure of the initially contracted journey. The Full and “Reduced” fares allow changes without the €20 penalty, although there may be a fare increase from one date to another, provided that such changes are made more than 2 hours before the date/time of departure of the initially contracted journey.

2.8. Schedules and itineraries may be subject to changes due to breakdowns, fortuitous events or force majeure. In such cases, the company shall take the measures within its control to inform the affected passengers of such changes. If necessary for the above reasons, the carrier may be substituted by another carrier or may use other vessels.

2.9. If the contracted journey is not carried out due to breakdown, fortuitous event or force majeure, the Company shall assume the liability established in Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004.

2.10. A passenger who does not board, for any reason not attributable to the Company, shall not be entitled to a refund of the ticket price.

2.11. Tickets issued as OPEN are valid for 12 months from the date of issue, and their use is subject to prior reservation of a place. The contracted fare shall be maintained until 15 January. After that date, the return journey may be confirmed by paying the corresponding supplement due to the annual fare increase.

2.12. The transport of vehicles covered by this ticket shall be carried out in accordance with the applicable regulations on the matter and the international conventions signed by Spain.

2.13. For the exercise of actions arising from this ticket on national cabotage shipping routes, jurisdiction shall be determined in accordance with the Civil Procedure Law in force. When maritime transport is carried out on international routes, jurisdiction shall correspond to the Courts determined by application of the Athens Convention of 1974 and/or the instruments amending it.

2.14. The passenger has the right to withdraw from the contract relating to passenger transport within a period of 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days after the contract is concluded.

To exercise the right of withdrawal, the passenger must notify the company of their decision to withdraw from the contract by completing the following withdrawal form, which must be sent to the company's postal address:

B. Model withdrawal form

(complete and send this form only if you wish to withdraw from the contract)

– For the attention of (the trader's name, full address and, where available, fax number and email address must be inserted here):

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/provision of the following service (*)

– Ordered on/received on (*)

– Name of consumer and user or consumers and users

– Address of consumer and user or consumers and users

– Signature of consumer and user or consumers and users (only if this form is submitted on paper)

– Date

(*) Delete as appropriate.

To meet the withdrawal deadline, it is sufficient for the communication concerning the exercise of this right by you to be sent before the relevant period expires.

Consequences of withdrawal: In the event of withdrawal by the passenger, the company shall refund all payments received for the passenger's transport, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and, in any event, no later than 14 calendar days from the date on which it is informed of your decision to withdraw from your contract. The company shall make such refund using the same means of payment used by the passenger for the initial transaction, unless the passenger has expressly provided otherwise; in any event, the passenger shall not incur any costs as a result of the refund.

3. SERVICES OFFERED. ACCESS TO THE SERVICES.

3.1. The Services offered on the Website —publication of information and online ticket sales— shall be governed both by the provisions of these General Terms and, especially, by the provisions of the Specific Terms established for each of those services.

3.2. In order to access the provision of some of the services offered through the Website, the user may be given a username and a secret key ("password"). The username and password provided by BALEÀRIA to the user are identifying and enabling elements for accessing the services and are personal and non-transferable. BALEÀRIA may, with appropriate prior notice, make changes to the username and/or password, in which case the modified credentials shall cease to be valid.

3.3. All technical means and requirements needed to access this website and the services offered on it shall be the sole responsibility of the user, as shall any expenses or taxes that the provision of such services may give rise to.

3.4. Once access has been obtained, and in order to use the various services, the user must follow all instructions and directions shown on screen, completing for these purposes the Specific Terms and other forms established for each service, which shall imply the reading and acceptance of all general terms set out in the General Terms of Use of the website, in these General Terms and Conditions of Contract and, where applicable, any Specific Terms that may apply.

4. APPLICABLE LAW. SUBMISSION TO JURISDICTION.

4.1 This contract shall be governed by Spanish law, which shall apply to any matters not provided for in this contract regarding interpretation, validity and performance.

Any dispute shall be resolved before the competent Courts and Tribunals.

The user irrevocably consents to the competent Courts and Tribunals by default having jurisdiction over any legal action arising from or related to these terms.

Basic information on personal data protection

Your email address, together with your personal data, is processed by BALEÀRIA CANARIAS SHIPPING, S.A., as Data Controller, for the following purposes:

• To provide the contracted services, as well as to manage and maintain the commercial relationship with you as a customer.

• To provide information by electronic means regarding your requests or the contracted services.

• To invoice the contracted services and carry out the corresponding transactions.

• Control and debt collection management.

• To provide commercial information by electronic means, as well as to carry out marketing actions and campaigns, whenever there is express authorisation or where this falls within our legitimate interest.

• To send newsletters about BALEÀRIA products and services, whenever there is express authorisation for such action.

• To conduct/send satisfaction surveys in relation to the services provided.

BALEÀRIA CANARIAS SHIPPING, S.A. informs you that you may exercise your rights of access, rectification, erasure, objection, restriction, not to be subject to automated decisions (including profiling) and portability of your data, in accordance with Articles 15 to 22 of the GDPR. You may also withdraw the consent previously granted for the processing of your data at any time, without such withdrawal affecting the lawfulness of processing carried out beforehand. To exercise these rights, you must send a request to the email address [email protected] or to the postal address Vía Estación Marítima, Moll de la Pança s/n – 03700 Denia (Alicante), , duly identifying yourself. In the event of reasonable doubts regarding the identity of the applicant, BALEÀRIA CANARIAS SHIPPING, S.A. may request additional information from you. Likewise, we inform you of your right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that the processing of your data does not comply with applicable law. Before lodging such a complaint, or to raise any query or matter regarding the processing of personal data, you may contact the Data Controller at the postal and email addresses indicated.

For more information on the processing of your data, please refer to the Privacy Policy contained on our website, or contact our Data Protection Officer at the email address [email protected].