Book your trip without any worries. For your family's and your peace of mind, we've made our changes and cancellations policy more flexible for tickets reserved between 11 March and 31 August 2020.

The prices are the same. Now they're just more flexible! Choose between Mini or Reduced, whichever best suits your travel plans.

MINI

It allows changes with repricing.
No cancellations accepted. 

REDUCED

It allows changes without repricing.
Cancellations accepted.

 

 

 

 

 

Any doubts? Here is some more information about our pricing policy.


Q: What are Baleària's Relax conditions?
A: At Baleària, we have made our pricing policy more flexible so that you can book your reservations with ease.  


Q: What changes do the new Relax conditions entail for Baleària's change and cancellation policy?
A: Starting now until 31 August, you will be able to make changes or cancel your reservations with less restrictions. These are subject to the pricing you chose when you booked the reservation.  


Q: Which reservations are affected?
A: This pricing policy affects all reservations made between 11 March and 31 August 2020.


Q: The new flexible conditions apply to which routes?
A: The new pricing policy is in effect for all of Baleària's routes, except those operating under Baleària Caribbean in the United States and Bahamas.


Q: What happens if I've made a reservation before 11 March 2020?
A: If you booked a reservation before 11 March, contact Baleària's Call Centerat support@balearia.com or visit our offices. 


Q: What if I want to make changes or cancel reservations after 31 August 2020?
A: After 31 August 2020, the new Relax conditions will be cancelled and the pricing conditions you chose when making the reservation will apply again. 


Q: How can I change my reservation?
A: To make any change to your reservation, you will need to contact Baleària's Call Center at support@balearia.com or visit our closest office. 


Q: How can I cancel my reservation?
A: Depending on the pricing you chose when making the reservation, you will be able to cancel it and receive a 100% reimbursement.

Check out our advance cancellation table:
•    If you cancel 7 days before the trip date -> 100% reimbursement of your reservation.
•    If you cancel 48 hours before the trip date -> 90% reimbursement of your reservation.
•    If you cancel 24 hours before the trip date -> 80% reimbursement of your reservation.
•    If you cancel on the same day of the trip -> 0% reimbursement of your reservation.

 

P: How do I change or cancel my reservation?
A: To make any change or redemption in your reservation, contact Baleària'sCall Center by sending an email to support@balearia.com or visiting any of our offices. 


Q: In case of making changes to a trip, what happens if the new dates have different pricing?
A: Regarding the MINI rate, in cases where the price of your new trip date are higher, you will have to pay the difference. If the price is lower, you will not be reimbursed the difference.

For the REDUCED rate, changes can be made without penalties and if the price is lower, you will not be reimbursed.


Q: The new flexible conditions apply to which routes?
A: The new policy is valid for all Baleària routes except those operating under Baleària Caribbean in the United States and Bahamas.


Q: How many times can I change my reservation?
A: You will only be able to change your reservations under these flexible conditions once. 


Q: What do I do if I have a ticket for the Huelva - Canary Islands route operated by Baleària & Fred Olsen Express?
A: If your reservation is for a trip on the Huelva-Canary Island route, you need to call 922 281 659 or contact us via email at reservas@fredolsen.es


Q: Do these new flexible conditions apply to group reservations?
A: If you made a group reservation, please contact support@balearia.com

 


DO YOU WANT TO CHANGE OR CANCEL YOUR RESERVATION?   
CONTACT OUR CALL CENTER AT support@balearia.com