Book your trip without any worries. For your family's and your peace of mind, we've made our changes and cancellations policy more flexible for tickets reserved between 11 March and 30 November 2020.

The prices are the same. Now they're just more flexible! Choose between Mini or Reduced, whichever best suits your travel plans.

MINI

It allows changes with repricing.
No cancellations accepted. 

REDUCED

It allows changes without repricing.
Cancellations accepted.

 

 

 

 

 

Any questions? Here is some more information on our pricing policy.


Qu.: What are Baleària's flexible conditions?
Ans: At Baleària, we have made our pricing policy more flexible so that you can make your bookings with complete peace of mind.  


Qu.: What changes do the new flexible conditions mean for Baleària's change and cancellation policy?
Ans: From now until 30 November, you can make changes or cancel your bookings with less restrictions, subject to the rate you chose when you made your booking.  


Qu.: Which bookings are affected?
Ans: This pricing policy affects all bookings made between 11 March and 30 November 2020.


Qu.: Which routes do the new flexible conditions apply to?
Ans: The new pricing policy is valid for all of Baleària's routes, except those operating under Baleària Caribbean in the United States and Bahamas.


Qu.: What happens if I made a booking before 11 March 2020?
Ans: If you made a booking before 11 March, contact Baleària's Call Centre, use the help form on the website, or visit our ticket offices. 


Qu.: What if I want to make changes or cancel bookings after 30 November 2020?
Ans: After 30 November 2020, the new flexible conditions will no longer apply and the pricing conditions you chose when making the reservation will once again apply. 


Qu.: How can I change my booking?
Ans: To make any changes in your booking, please contact our Call Centre, go to the help form on the website, or visit the nearest ticket office. 


Qu.: How can I cancel my booking?
Ans: Depending on the pricing you chose when making the booking, you will be able to cancel it and receive a 100% refund.

Check out our advance cancellation table:
•    If you cancel 7 days before the trip date -> 100% of your booking is refunded.
•    If you cancel 48 hours before the trip date -> 90% of your booking is refunded.
•    If you cancel 24 hours before the trip date -> 80% of your booking is refunded.
•    If you cancel on the same day of the trip -> 0% of your booking is refunded.

 

P: How do I change or cancel my reservation?
Ans: To modify or exchange your reservation, please contact our Call Centre, use the web help form or visit your nearest ticket office. 


Qu.: If I make changes to my trip, what happens if the new dates have different prices?
Ans: For the MINI rate, if the price of your new trip dates are higher, you will have to pay the difference. If the price is lower, you will not be refunded the difference.

For the REDUCED rate, changes can be made without penalties and if the price is lower, you will not receive a refund.


Qu.: Which routes do the new flexible conditions apply to?
Ans: The new policy is valid for all Baleària routes except those operating under Baleària Caribbean in the United States and Bahamas.


Qu.: How many times can I change my booking?
Ans: You will only be able to change your bookings once under these flexible conditions. 


Qu.: What do I do if I have a ticket for the Huelva - Canary Islands route operated by Baleària & Fred Olsen Express?
Ans: If your booking is for a trip on the Huelva-Canary Island route, you need to call 922 281 659 or contact us via email at reservas@fredolsen.es


Qu.: Do these new flexible conditions apply to group bookings?
Ans: If you have a group booking, please go to the web help form , indicating "Groups" in your inquiry.

 


DO YOU WANT TO CHANGE OR CANCEL YOUR BOOKING?
CONTACT OUR CALL CENTRE OR GO TO THE WEB HELP FORM