Book your trip without any worries. For peace of mind for you and your family, we've made our changes and cancellations policy more flexible for tickets booked up to 31th December 2024.

The prices are the same. Now they're just more flexible! Choose between Mini or Reduced, whichever suits your travel plans best.

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Any questions? Here is further information on our pricing policy.

P: What are Baleària's flexible conditions?
R: At Baleària, we have made our pricing policy more flexible so that you can make your bookings with complete peace of mind.  

P: What changes do the new flexible conditions mean for Baleària's changes and cancellation policy?
R: From now until 31 December 2024, you can make changes or cancel your bookings with less restrictions, subject to the rate you selected when you made your booking.  

P: Which bookings are affected?
R: This pricing policy affects all bookings made from 31 March 2020 until 31 December 2024.

P: Which routes do the new flexible conditions apply to?
R: The new pricing policy is valid for all of Baleària's routes, except those operating under Baleària Caribbean in the United States and the Bahamas.

P: What happens if I made a booking before 11 March 2020?
R: If you made a booking before 11 March 2020, contact Baleària's Call Centre, use the help form on the website, or visit our ticket offices. 

P: What if I want to make changes or cancel reservations after 31 December 2024?
R: From 31 December 2024 onwards, the new flexible conditions will no longer apply and the pricing conditions you selected when making the reservation will once again apply.

P: How can I change my booking?
R: To make any changes to your booking, please contact our Call Centre, go to the help form on the website, or visit the nearest ticket office. 

P: How can I cancel my booking?
R: As long as the contracted flexibility allows it and if certain conditions are met in your reservation from the moment it is registered and until the time the boat leaves, you can cancel your reservation with a 100% refund.

Check our table in advance of our most flexible rates:

•  If the cancellation is within the first 24 hours of the registration of the reservation and there are more than 2 hours left before departure, no penalty will be applied.
•  If the travel date is within more than 168 hours, no penalty is applied
• If it is OPEN, no penalty is applied
• If the cancellation occurs less than 24 hours before departure 100% penalty applies.
•  If the cancellation occurs less than 48 hours and more than 24 hours before departure, a 20% penalty is applied.
•  If the cancellation occurs less than 168 hours and more than 48 hours before departure, a 10% penalty is applied.

P: How do I change or cancel my booking?
R: To make changes to or exchange your booking, please contact our Call Centre, use the help form on the website or visit your nearest ticket office. 

P: If I make changes to the dates of my trip, what happens if the new dates have different prices?
R: For the MINI rate, if the price of your new trip dates are higher, you will have to pay the difference. If the price is lower, you will not be refunded the difference.

For the REDUCED rate, changes can be made without penalties and if the price is lower, you will not receive a refund.

P: Which routes do the new flexible conditions apply to?
R: The new policy is valid for all Baleària routes except those operating under Baleària Caribbean in the United States and the Bahamas.

P: How many times can I change my booking?
R: You can change your booking a maximum of two times using the flexible conditions. 

P: Changes to the route Valencia - Mostaganem
R: Those people in possession of a reservation on the Valencia – Mostaganem route who ultimately do not make the trip on the day initially scheduled for reasons beyond the control of the company and make a change or modification to the reservation, <3 > will face a penalty of €125 / 17,500DZ in addition to the possible repricing associated with the new characteristics of the reservation. The penalty can only be paid in the currency in which the reservation was made.

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P: What do I do if I have a ticket for the Huelva - Canary Islands route operated by Baleària & Fred Olsen Express?
R: If your booking is for a trip on the Huelva-Canary Island route, you need to call 922 281 659 or contact us via email at [email protected]

P: Do these new flexible conditions apply to group bookings?
R: If you have a group booking, please go to the help form on the website, indicating "Groups" in your inquiry.

 

DO YOU WANT TO CHANGE OR CANCEL YOUR BOOKING?  
CONTACT OUR CALL CENTRE OR GO TO THE HELP FORM ON THE WEBSITE